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Technical Support Professional

2 months ago

London, Greater London, United Kingdom New City College Full time

Job Summary

We are seeking a highly skilled and experienced Service Desk Analyst to join our team at New City College. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our students, staff, and faculty.

Key Responsibilities

  • Provide timely and effective technical support to customers via phone, email, and in-person
  • Log, triage, and resolve or escalate incidents and requests in a professional and courteous manner
  • Work collaboratively with the team to continuously improve the service and resolve complex technical issues
  • Manage customer expectations and provide a high level of customer satisfaction
  • Stay up-to-date with the latest technology and software to provide expert-level support

About New City College

New City College is a dynamic and innovative further education organization with a strong reputation for excellence. We are committed to providing a supportive and inclusive learning environment that prepares students for success in their chosen careers.

What We Offer

  • A competitive salary and benefits package
  • Opportunities for professional development and career advancement
  • A dynamic and supportive work environment
  • The chance to make a real difference in the lives of our students and staff

Requirements

  • Relevant technical experience and qualifications
  • Excellent communication and interpersonal skills
  • Ability to work well under pressure and manage multiple priorities
  • Strong problem-solving and analytical skills
  • DBS clearance (Enhanced) and Children's Barred List check