Receptionist - London

1 week ago

London, Greater London, United Kingdom The Soho Hotel Full time
Receptionist Opportunity at The Soho Hotel

We are seeking a highly skilled and enthusiastic Receptionist to join our team at The Soho Hotel. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is seamless and enjoyable.

Key Responsibilities:
  • Manage check-in and check-out processes efficiently, ensuring accurate guest information is recorded.
  • Handle guest inquiries, requests, and complaints promptly and courteously, providing solutions to meet their needs.
  • Coordinate with other departments to fulfill guest needs and enhance their experience.
  • Provide information about hotel facilities, services, and local attractions, showcasing your knowledge and enthusiasm.
  • Ensure compliance with all hotel policies and procedures, maintaining a high level of professionalism.
Requirements:
  • A keen willingness to work as part of a team, supporting colleagues to deliver exceptional service.
  • Strong customer focus and a passion for delivering exceptional service, ensuring every guest interaction is positive.
  • Warmth, impeccable presentation, and a professional appearance, reflecting the hotel's high standards.
  • Excellent attention to detail and organizational skills, maintaining a tidy and organized front desk area.
  • Enthusiasm, positivity, and a proactive approach to tasks, driving results and exceeding expectations.
What We Offer:
  • A competitive hourly rate of 13.64.
  • Access to Wagestream, our financial wellbeing app, allowing you to stream your accrued earnings before payday.
  • Health cash plan, including contributions towards dental, optical, alternative, and complementary therapies.
  • Discounted cinema tickets, gym membership, travel, retailers, and restaurants.
  • Generous 30% discount off food and drinks at our restaurants and bars.
  • Complimentary meals on shift.
  • Referral bonus scheme for recommending top talent.
  • Flexible scheduling without split shifts.
  • Dry cleaning service for work attire and discounted personal dry cleaning.
  • Enhanced holiday allowance based on length of service.
  • Season ticket loan for convenient commuting.
  • Ongoing training, professional development, and fully funded English lessons.
  • Regular social events, team activities, and fitness sessions.
  • Benefits like cycle to work scheme and annual long service awards.
  • One allocated paid day per year for volunteering work.
  • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks.

We are an international, award-winning group of luxury hotels and bars, renowned for our unique interiors and exceptional service. Join us at The Soho Hotel and be part of a team that values excellence, creativity, and a genuine passion for hospitality.

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