Operational Team Leader
3 weeks ago
Glenshire Group is a family-owned conglomerate based in Scotland. Established in 2020, our group consists of various business interests across Retail, Hospitality, Property, Cleaning Hygiene & Business Supplies, and Online and Frozen Drinks. We are currently expanding our portfolio by adding Pizza Hut.
Position: Shift Supervisor
As a Shift Supervisor at Glenshire Group, you are instrumental in maintaining operational efficiency, ensuring customer satisfaction, and fostering team collaboration. Your leadership style emphasizes teamwork, organization, and a commitment to ongoing enhancement.
Key Responsibilities:
- Identify and address operational challenges at workstations
- Ensure adherence to product quality standards
- Prepare workstations effectively for busy periods
- Implement safety protocols and mentor team members
- Analyze financial and customer performance metrics
- Promote sales growth initiatives
Leadership & Culture:
- Guide and mentor team members
- Facilitate effective communication
- Onboard and train new staff
- Manage situations with efficiency
- Cultivate positive relationships with both team and customers
- Encourage a culture of recognition
Qualifications:
- Previous experience in the food retail or service sector
- Ability to exceed customer satisfaction expectations
- Excellent communication and interpersonal abilities
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