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Operations Director
2 months ago
About The Role
We are seeking an experienced Operations Manager to join our team at Morrisons, a leading food retailer with a strong presence in the UK market.
Key Responsibilities
- Lead the end-to-end operations of our stores, ensuring seamless execution of daily routines and high standards of customer service.
- Identify, develop, and mentor talent across the store and wider region, creating a pipeline of successors.
- Build capability of the Management team through stretching their accountability and creating plans for development areas.
- Work in partnership with the People Manager to embed a culture of change and support Managers in doing the same.
- Ensure all departments and colleagues are compliant with food safety laws and regulations.
- Support Managers with forward-thinking action plans to increase performance and drive sales growth.
- Contribute to the development of the annual Store plan, identifying opportunities to maximize performance and drive business growth.
- Use freedom within the framework to develop local ideas to exceed sales targets and drive performance while motivating colleagues.
- Build relationships with key stakeholders to deliver continuous improvements that benefit the customer.
- Lead by example to deliver exceptional standards and performance across the store, focusing on what matters most for customers.
- Oversee all processes in store that affect availability of products for our customers, building the capability of the Management team to feedback to the respective business areas to continuously improve customer experience.
- Make time to understand customer feedback and build it into improvement plans, working with central teams to provide insight and opportunity to continually improve the service we offer.
What We Offer
We are committed to providing our employees with excellent training, support, and continued development opportunities. Our benefits package includes a competitive salary, generous bonus, attractive pension scheme, private healthcare, and a range of family-friendly policies.
About You
We are looking for an experienced Operations Manager with a strong background in retail operations, preferably with experience in managing large customer-facing and high-turnover operations. You should have strong leadership skills, the ability to influence and inspire, and a passion for driving talent and creating a successful team culture.
