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Service Advisor

2 months ago


Aldershot, Hampshire, United Kingdom Jago Consultants Full time
Service Controller / Advisor

We are seeking a highly organized and communicative Service Controller / Advisor to join our team at Jago Consultants. As a key member of our Service Department, you will be responsible for promptly organizing resources to resolve situations quickly and ensuring effective communication with both internal and external stakeholders.

Key Responsibilities:
  1. Receive, record, and relay relevant information for all call-outs.
  2. Monitor and arrange Engineer availability.
  3. Keep customers informed of timescales and ensure Engineers attend as soon as possible.
  4. Act as the primary point of contact for service enquiries.
  5. Contribute to administration processes and provide high levels of customer care.
  6. Manage telephone calls in a polite and professional manner, handling conflicts with diplomacy.
Requirements:
  1. Effective team player with excellent time management skills.
  2. Able to prioritize tasks and work well under pressure.
  3. Proactive, flexible, and positive attitude with a willingness to help both internal and external customers.

This is an exciting opportunity to join our team and contribute to the success of our clients. If you are a motivated and organized individual with excellent communication skills, we encourage you to apply.