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Service Advisor
2 months ago
We are seeking a highly organized and communicative Service Controller / Advisor to join our team at Jago Consultants. As a key member of our Service Department, you will be responsible for promptly organizing resources to resolve situations quickly and ensuring effective communication with both internal and external stakeholders.
Key Responsibilities:- Receive, record, and relay relevant information for all call-outs.
- Monitor and arrange Engineer availability.
- Keep customers informed of timescales and ensure Engineers attend as soon as possible.
- Act as the primary point of contact for service enquiries.
- Contribute to administration processes and provide high levels of customer care.
- Manage telephone calls in a polite and professional manner, handling conflicts with diplomacy.
- Effective team player with excellent time management skills.
- Able to prioritize tasks and work well under pressure.
- Proactive, flexible, and positive attitude with a willingness to help both internal and external customers.
This is an exciting opportunity to join our team and contribute to the success of our clients. If you are a motivated and organized individual with excellent communication skills, we encourage you to apply.