Customer Support Coordinator
3 weeks ago
**Job Summary**
Faith Recruitment is seeking an experienced and dedicated Customer Support Administrator to join their close-knit team. The Customer Service Administrator will be responsible for providing outstanding customer service to new and existing customers and will come from a business-to-business background.
**Key Responsibilities**
As a key member of the team, your responsibilities will include:
- Being the first point of contact for all customer inquiries
- Being responsible for customer ticket queues alongside team members, ensuring these are actioned within the agreed time level
- Dealing with online quotations and orders
- Inputting orders onto the system
- Sharing knowledge of products to customers, providing support and advice
- Working alongside the customer service manager to deliver excellent service
- Troubleshooting and showing empathy with any delivery issues
- Assisting the team with any other administrative duties
**Requirements**
The ideal candidate will:
- Have excellent communication skills; both verbal and written
- Have at least 1 year of office-based customer service role experience
- Work well under a pressurized environment
- Have great attention to detail
**What We Offer**
Faith Recruitment offers a great working environment as part of a busy team in a growing company, on-site parking, and Monday to Friday, office-based working hours.
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