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Luxury Housekeeping Operations Manager

2 months ago


Falmouth, Cornwall, United Kingdom Winners Recruitment Full time £28,000 - £30,000

Winners Recruitment is in search of a seasoned Housekeeping Operations Manager to supervise all facets of housekeeping services at a prestigious coastal hotel resort.

This position guarantees the utmost standards of cleanliness, presentation, and excellence in guest service. As the Housekeeping Operations Manager, you will guide the housekeeping team, collaborate with various departments, and oversee inventory and budget management.


Key Responsibilities:
  • Team Leadership: Recruit, train, and manage housekeeping personnel, cultivating a positive and efficient work atmosphere.
  • Quality Assurance: Perform regular evaluations to ensure pristine cleanliness and meticulous attention to detail in guest accommodations and communal areas.
  • Guest Relations: Address and resolve guest inquiries and concerns swiftly and professionally, ensuring outstanding customer satisfaction.
  • Inventory Oversight: Manage inventory levels, procure supplies, and control budgets to maintain cost-effective operations without sacrificing quality.
  • Regulatory Compliance: Ensure adherence to health, safety, and hygiene standards and regulations.

Collaboration:

Work closely with other departments (e.g., front office, maintenance) to guarantee seamless service delivery and operational efficiency.


Qualifications:
  • Proven leadership and team management capabilities.
  • Exceptional communication and customer service skills.
  • Access to healthy and nutritious meals during shifts.
  • Complimentary gym membership for you, along with discounts for friends and family.

Additional Benefits:
  • 25% discount on Food and Beverage throughout the resort for you, your family, and friends.
  • Spa discounts available.
  • Uniform provided.