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Senior Operations Manager

1 month ago

Falmouth, Cornwall, United Kingdom St Austell Brewery Full time

The Chain Locker, a 16th-century inn, is a scenic hub in Falmouth, offering a unique work environment with breathtaking views of the Carrick Roads sailing waters and Falmouth harbour.

We're seeking an Assistant Manager to deliver exceptional experiences, working in a motivating team environment while supporting the General Manager.

About the Role:

  • Take charge when the General Manager is away, ensuring seamless operations and motivating team members to excel.
  • Create a warm welcome for guests, making every first impression count to ensure delightful experiences from the start.
  • Monitor customer feedback to maintain high standards and adapt to improve where necessary.
  • Provide exceptional support to the team, including Front and Back of House, during peak times.
  • Oversee the production of high-quality food offerings and recognize the importance of the Kitchen Team.
  • Support team members in need, leveraging your wealth of experience in a similar role.
  • Maintain accurate admin and cash management systems, taking responsibility when the General Manager is away.
  • Ensure compliance with health and safety regulations.
  • Be an inspiring role model, providing support and development opportunities for team members.
  • Pursue your own development, with an eye towards becoming a General Manager.

What We Offer:

  • 30% off food and drink in our pubs
  • 50% off overnight stays in our pubs
  • £150 towards a stay in one of our pubs
  • Tips
  • Bonus Scheme
  • Discount scheme across hundreds of retailers
  • Cycle to work scheme on select roles
  • Learning and development opportunities
  • Career progression
  • Meal provided for shifts over 6 hours (up to the value of £10)
  • Family-friendly policies
  • Flexible working
  • Paid time off to volunteer

Additional Information:

St Austell Brewery is an Equal Opportunities employer, committed to diversity and inclusion. We welcome applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We also welcome requests for flexible working.