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Homeless Support Specialist

2 months ago


Poole, Poole, United Kingdom Two Saints Full time
Job Summary

We are seeking a highly motivated and compassionate Homeless Support Specialist to join our team at Two Saints. As a key member of our staff, you will play a vital role in providing intensive, one-to-one support to individuals experiencing homelessness.

Key Responsibilities
  • Develop and maintain a caseload of clients, working with them to identify their needs and create personalized support plans.
  • Build relationships with outreach workers and other agencies to ensure seamless coordination of services and support.
  • Support clients in accessing benefits, attending appointments, and engaging in services to improve their physical and mental health.
  • Work with clients to identify their strengths and talents, and encourage them to focus on positive behavioral and lifestyle changes.
  • Conduct regular home visits and community outreach to provide support and guidance to clients.
  • Maintain accurate and up-to-date client records, adhering to relevant policies and procedures.
  • Participate in regular supervision, appraisal, training, and meetings to ensure ongoing professional development.
  • Work flexibly across all areas of operation, as required, and prior notice given.
Requirements
  • Clear verbal and written English
  • Good IT and keyboard skills
  • Polite, assertive manner, ability to self-motivate
  • Passion for working in a client/customer-facing role
  • Knowledge of the benefits system and tenancy legislation
  • Interest and genuine concern for homelessness and related issues
  • Knowledge of voluntary and statutory agencies
  • Knowledge of best practice in supporting people with drug/alcohol and/or mental ill health issues, including realistic harm reduction approaches
  • Driving license and access to a car is essential for this role
  • Job requires staff to work on a rota including some weekends and has elements of lone working in the community