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IT Support Specialist

2 months ago

Prestwick, United Kingdom Glasgow Prestwick Airport Full time
Job Summary

Glasgow Prestwick Airport is seeking a highly motivated and detail-oriented IT Support Specialist to join our team. As a Graduate IT Engineer, you will play a key role in ensuring the efficient operation and development of all hosted IT/electronic systems and associated infrastructure at Glasgow Prestwick Airport.

Key Responsibilities
  • Provide 1st, 2nd, and 3rd line support to all users across the site.
  • Assist with the maintenance and troubleshooting of internal network infrastructure, flight information systems, check-in and airline ticketing systems, access control systems, photocopiers/network printing, and MS Office 365.
  • Provide ad hoc support to the IT team and external contractors to resolve IT-related issues with airport PABX, mobile telephony, CCTV systems, PA systems, emergency comms, facilities customer clearance, and IT security systems.
  • Support the IT team to deliver longer-term projects relating to system installation, development, and maintenance, disaster recovery, server/maintenance replacement, and other projects as required.
  • Ensure all systems are comprehensively documented and information properly archived to meet internal standards and regulatory requirements.
  • Follow working procedures to ensure the provision of a consistently high-quality level of systems implementation and support.
  • Maintain backup systems for all stored information with consideration to sustainability.
  • Keep up to date with developments in the industry to identify opportunities to improve and simplify current ways of working and IT processes.
  • Support the wider IT team in the future development, planning, and implementation of technical systems and infrastructure across the estate.
  • Provide on-call support upon completion of relevant training and development plan.
  • Responsible for ownership of reported issues through to conclusion or appropriate escalation.
  • Provide support to external contractors as required.
  • Assist the IT team in the provision of technical services/support to a major emergency, incident, or special event.
  • Provide an excellent level of service to internal and external customers and stakeholders, ensuring their needs are met and working closely with them to resolve issues in a professional and timely manner.
Requirements
  • Relevant qualification in Computer Science, Information Technology, or a related field.
  • Additional professional certifications or training in relevant IT disciplines would be advantageous.
  • Experience of working on or with Microsoft Desktop and Server Operating Systems, Microsoft Azure/Office 365, general server administration and desktop support skills, anti-virus and other protective systems, managed switches, access points, routers, and other network infrastructure.
  • Experience of working on or with firewalls, cyber security, remote access, data backup applications, CCTV systems, access control systems, and telephony would be advantageous.
Abilities, Skills, Knowledge, and Attributes
  • Excellent oral, written, and interpersonal communications skills.
  • Ability to interact with a variety of stakeholders (internal and external) across the organisation.
  • Ability to multitask and prioritise workload.
  • Good planning and organisational skills.
  • Good troubleshooting abilities to identify and resolve complex IT issues.
  • An enthusiastic and motivated self-starter.
  • Ability to identify opportunities to improve and simplify current ways of working and IT processes.
  • Pro-active; positive; flexibility; adaptability; professionalism; integrity; responsibility; passion; detailed and teamwork.
  • Customer Service focussed.
  • Ability to work at height.
  • Ability to drive Airside (Red Pass Holder) upon successful completion of training and development programme.
Benefits
  • An opportunity to be part of a supportive and collaborative work culture that encourages innovation and personal growth.
  • Free onsite parking.
  • Being auto-enrolled into a pension scheme (after 3 months) – enhanced upon request.
  • Access to our health cash plan (after 6 months).
  • Staff discounts in partnership with Dufry World Duty Free.
  • Bike2Work scheme (after 6 months).
  • Learning and developing within a fast-paced aviation environment.
  • Being part of a dedicated and friendly team.