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Technical Support Specialist

2 months ago

Easter Compton, South Gloucestershire, United Kingdom The Wave Group Full time

Position Overview

The Wave Group is a unique establishment that offers individuals of all ages and backgrounds the opportunity to engage in surfing, promoting both physical and mental well-being.

We are in search of a Technical Support Specialist who will play a crucial role in delivering comprehensive technical assistance across various business technologies. This includes managing computer systems (both hardware and software), network infrastructure, electronic point of sale (ePOS) systems, mobile devices, telecommunication systems, and audio-visual equipment for The Wave Group and its clientele.

Key Responsibilities:

  • Collaborating with third-party system providers to ensure adequate support and resources are available.
  • Providing 1st and 2nd line support for internal users facing hardware and software challenges.
  • Addressing end-user inquiries and escalating issues to team members or external partners as necessary.
  • Executing software installations and updates efficiently.
  • Conducting thorough network troubleshooting and installation tasks.
  • Performing hardware maintenance, including builds, upgrades, and repairs.
  • Offering 1st line support for all IT and systems-related issues within the Wave team.
  • Managing internal systems such as ePOS, ticketing, and websites.
  • Overseeing asset management and auditing the distribution of IT equipment.
  • Maintaining and supporting software system integrations.
  • Documenting system implementations and integrations, including user credentials and training materials.

Ideal Candidate Profile:

  • Strong proficiency in Microsoft technologies, including Office 365, Teams, and SharePoint Administration.
  • Exceptional interpersonal and communication skills.
  • Good organizational abilities, attention to detail, and a tidy work ethic.
  • Capability to work independently, especially on project-oriented tasks.
  • Experience in training individuals on system processes and procedures.
  • Background in a customer-facing role.

Required Knowledge and Experience:

  • Familiarity with Active Directory, Group Policies, and related tools and services.
  • Proficiency in Windows 10/11 Professional and Windows Domains.
  • Understanding of LAN and WAN networking technologies, including VLANs, routing, and common networking tools.
  • Experience with enterprise WiFi systems.
  • Knowledge of network and infrastructure security practices.
  • Experience with IT support ticketing systems (e.g., Zendesk).
  • A minimum of 1 year of experience in a similar technical support role.

Desirable Knowledge and Experience:

  • Familiarity with Adobe Creative Suite.
  • Experience in supporting MacOS.
  • Background in the hospitality sector or related fields, particularly with ePOS systems.

Additional Information:

This position requires flexibility, including potential on-call duties during weekends.

Benefits:

  • Paid breaks.
  • 30 days of paid holiday (including bank holidays).
  • Pension plan.
  • Complimentary staff surfing sessions.
  • Opportunities for additional earnings through team incentive programs.
  • Staff discounts on retail items of up to 20%.
  • Discounts of up to 75% on surf bookings.
  • Discounts of up to 40% on food and beverage items while on duty.
  • Discounts of up to 25% on accommodation.
  • The chance to collaborate with a fantastic team that shares a passion for work and surfing.
  • Free hot and cold beverages during shifts.

We are committed to fostering a diverse and inclusive workplace and encourage all qualified candidates to apply, regardless of whether they meet every requirement outlined in the job description.