IT Support Specialist

1 month ago


Easter Compton, South Gloucestershire, United Kingdom The Wave Group Full time
Job Title: IT Support Technician

We are seeking a highly skilled and experienced IT Support Technician to join our team at The Wave Group. As an IT Support Technician, you will be responsible for providing technical support for a wide range of business technology, including computer systems, network infrastructure, ePOS, mobile devices, telephone systems, and audio-visual equipment.

Key Responsibilities:
  • Liaise with 3rd party system suppliers to ensure we have the support and resources we need.
  • Provide 1st and 2nd line support for internal users for hardware and software issues.
  • Respond to end-user queries and escalate to team members or 3rd parties when required.
  • Perform software installations and updates.
  • Solid network troubleshooting and installation.
  • Perform hardware maintenance, including builds, upgrades, and repairs.
  • Provide 1st line support on all IT and systems issues across the Wave team.
  • Internal management systems, including ePOS, ticketing, and websites.
  • Asset management and audit of IT kit.
  • Maintenance and support of software system integrations.
  • Documentation of systems implementations and integrations, including usernames, passwords, and training materials.
Requirements:
  • Strong knowledge of Microsoft technologies, including Office 365, Teams, and SharePoint Administration.
  • Excellent people and communication skills.
  • Good organisational skills, tidiness, and attention to detail.
  • Ability to work on your own initiative, particularly on project-based elements of the role.
  • Ability to train people on systems processes and procedures.
  • Experience in a customer-facing environment.
Desirable Skills:
  • Active Directory, Group Policies, and associated tools and services.
  • Windows 10/11 Professional and Windows Domains.
  • Understanding of networking LAN and WAN technologies, including VLANs, routing, and usual networking tools.
  • Enterprise WiFi systems.
  • Understanding and experience with network and infrastructure security.
  • IT Support Ticketing (Zendesk).
  • Background in IT support.
  • Minimum 1 year's experience in a similar role.
What We Offer:
  • Paid breaks.
  • 30 days of paid holiday (inclusive of bank holidays).
  • Pension.
  • Free staff surfs.
  • Opportunities to earn more through team incentive schemes.
  • Staff discounts on retail up to 20%.
  • Up to 75% off surf bookings.
  • Up to 40% off food and beverage items while on shift.
  • Up to 25% off accommodation.
  • The chance to work with a great team who work and surf together.
  • Free hot and cold drinks on shift.


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