Sales Operations Coordinator

4 weeks ago


Dartford, Kent, United Kingdom Fire Design Solutions Full time

Job Title: Sales Operations Coordinator

Company: Fire Design Solutions

Overview: The Sales Operations Coordinator at Fire Design Solutions will be instrumental in assisting the Operations Manager to facilitate the efficient functioning of the online retail platform. Key responsibilities encompass managing product listings, overseeing inventory levels, processing customer orders, and delivering outstanding customer service. Collaboration with various teams, including Logistics, Marketing, and E-commerce, is vital to enhance sales operations and contribute to the overall success of the e-commerce venture.

Key Responsibilities:

  • Product Management:
  • Develop and sustain product listings
  • Ensure precision of product details
  • Coordinate with suppliers for product information
  • Conduct regular evaluations of product listings
  • Order Processing:
  • Accurately and promptly process customer orders
  • Communicate order updates to customers
  • Oversee order fulfillment procedures
  • Inventory Management:
  • Maintain precise inventory documentation
  • Collaborate with logistics teams for inventory requirements
  • Implement inventory oversight measures
  • Sales Support:
  • Assist Marketing and E-commerce teams with sales analytics
  • Provide insights on customer preferences
  • Collaborate on marketing initiatives
  • Technical Support:
  • Resolve technical challenges
  • Coordinate with IT support for platform enhancements

Requirements:

  • Demonstrated experience in sales support or customer service
  • Familiarity with e-commerce platforms and order management systems
  • Strong attention to detail and organizational capabilities
  • Excellent verbal and written communication skills
  • Proficiency in Microsoft Office Suite
  • Understanding of digital marketing and SEO strategies

Benefits:

  • Competitive salary with performance incentives
  • Comprehensive Health Insurance
  • Opportunities for career advancement
  • Dynamic work environment focused on innovation
  • Life and Income Protection Insurance
  • Annual leave and employee discount programs


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