Youth Mentorship Coordinator and Safeguarding Officer

3 weeks ago


Birmingham, United Kingdom Urban Heard: Youth Engagement Specialist CIC Full time

We are seeking an enthusiastic youth mentorship coordinator with a solid understanding of social services and child welfare to guide our team of mentors in making a positive impact on the lives of young individuals.

Detail-oriented and proficient in written communication, the ideal candidate will also serve as the primary Safeguarding Officer, ensuring that our practices prioritize the safety of young people. This role involves collaboration with various agencies, including MASH, exploitation teams, law enforcement, and youth justice organizations, to adopt a comprehensive approach to safeguarding.


Key Responsibilities:

  • Manage referrals received by Urban Heard from CCN and other organizations.
  • Ensure an adequate number of trained mentors are available and carefully match them with young people who will benefit most from their support.
  • Oversee the Joy App for Urban Heard, ensuring it is updated accurately and consistently.
  • Maintain the mentoring handbook, ensuring it is current and relevant.
  • Conduct supervisions and debriefs with mentors, implementing quality checks to maintain consistency across all mentoring sessions.
  • Supervise mentors to guarantee timely and effective delivery of their sessions, with efficient reporting.
  • Maintain a small caseload of mentees requiring additional support and experience.
  • Participate in or assist colleagues in attending essential stakeholder meetings related to Child Protection Conferences, Child in Need meetings, Strategy meetings, Risk Management Meetings, school meetings, and other safeguarding discussions.
  • Advocate for young people with external stakeholders, ensuring their voices are heard and they feel supported.
  • Provide feedback and reports to CCN as required, and communicate with the Projects Manager and CEO when necessary.
  • Ensure all staff receive training in safeguarding, trauma-informed practices, motivational interviewing, and any additional training deemed necessary.
  • Offer support on other projects and general youth center activities when possible.
  • Act as the senior youth worker during open access sessions in the absence of the Project Manager.


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