Digital AV Technician

7 days ago

Sheffield, Sheffield, United Kingdom TechNET IT Recruitment Ltd Full time £30,000 - £35,000
Job Summary

We are seeking a highly skilled AV Hardware Specialist to join our team at TechNET IT Recruitment Ltd. As an AV Hardware Specialist, you will play a critical role in supporting and reporting to the AV Product Manager in setting up, operating, and troubleshooting equipment for live events.

Key Responsibilities
  • AV Equipment Selection and Setup: Identify and select key AV equipment used in customer installations, including microphones, amplifiers, speakers, display screens, media players, encoders, touch controllers, digital audio processors, and HDMI matrix.
  • Testing and Maintenance: Set up and maintain testing of AV new hardware and equipment to ensure optimal performance.
  • Technical Support: Provide 3rd line technical support for hardware problems, performing root cause analysis to resolve issues efficiently.
  • Project Planning: Collaborate with cross-functional teams to create and manage project plans, ensuring timely completion and effective resource allocation.
  • Record Keeping: Maintain detailed records of work completed and regularly update relevant teams to ensure seamless communication.
  • Collaboration and Innovation: Work closely with R&D, Desktop, and Engineering teams to improve existing hardware and design new solutions, driving innovation and growth.
  • Leadership and Communication: Lead meetings, present findings, and oversee the hardware continuity program, ensuring effective communication and stakeholder management.
  • Customer Support: Occasionally visit customer sites or suppliers to support testing and development, ensuring excellent customer service.
  • Documentation and Sales Support: Develop instruction manuals and contribute to sales materials, providing valuable insights to support business growth.
Requirements
  • Experience: 2-3 years of relevant experience as a Digital AV Technician, Audio Visual Maintenance Technician, or AV Installer at live events, such as funerals, weddings, and ceremonies.
  • Technical Knowledge: Good technical understanding of AV Systems deployed to customer sites, including media players, encoders, touch controllers, HDMI matrix, and UPS.
  • IT Skills: Proficiency with IT tools, with the ability to maintain documents in Word, Excel, and CRM systems (Salesforce preferred).
  • Soft Skills: A proactive, solution-oriented mindset, team player, excellent communicator, hands-on approach, and willingness to learn.
  • Availability: Ability to work 5 days a week in Sheffield.
What We Offer

In return for your expertise, you will receive a competitive salary and a friendly, relaxed work atmosphere where you'll be part of a great team. This is a unique opportunity to grow and develop your knowledge and experience of IT and AV technology.

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