Brand Experience Manager, Account Director
7 days ago
About the Role:
This is a key position within our organization, responsible for overseeing the brand experience and account management for our clients. The successful candidate will be a seasoned professional with a strong background in account management and brand experience.
Key Responsibilities:
- Promptly open and administer new instructions to ensure seamless execution of client projects.
- Develop and maintain strong relationships with clients to obtain all required information and ensure their needs are met.
- Utilize excellent communication skills to effectively communicate with clients, both written and verbally.
- Collaborate with internal teams to ensure effective communication and coordination at all levels.
- Proactively approach all areas of the job role to identify opportunities for growth and improvement.
- Ensure that panel SLA's are met, promoting a culture of excellence and accountability.
- Promote company vision and values, embodying the principles of Aspire, Innovate, Integrate, and Commit.
- Confidently resolve conflicts and promote positive behaviors, fostering a positive work environment.
- Support the Key Account Executive and Head of New Business as directed, working collaboratively to drive business growth.
- Display resilience and tenacity, going above and beyond to ensure success and meet client expectations.
- Support New Business Advisors when required, addressing key account issues and enquiries with professionalism and expertise.
Requirements:
- Exceptional administration skills, with the ability to manage multiple tasks and priorities.
- Strong verbal and written communication skills, with the ability to build positive business relationships at all levels.
- Good understanding of the conveyancing process and the property market, with the ability to communicate complex information effectively.
- Good understanding of panel management and the politics involved, with the ability to navigate complex situations with ease.
- Proactive approach to solving day-to-day tasks and problem-solving, with a focus on delivering results and meeting deadlines.
- Ability to multitask and prioritize effectively, working both independently and as part of a team.
- Confident manner and strong problem-solving skills, with the ability to think critically and make informed decisions.
- Strong understanding of the business and New Business Development, with the ability to drive growth and improvement.
- Commitment and dedication to the business, with a focus on delivering exceptional results and exceeding client expectations.
- Strong planning and implementation skills, with the ability to develop and execute effective strategies.
- Strong data analysis skills, with the ability to interpret complex data and make informed decisions.
- Positive attitude and the ability to influence others, with a focus on promoting a culture of excellence and accountability.
- Understanding and commitment to the company's core values, with a focus on embodying the principles of Aspire, Innovate, Integrate, and Commit.
Company Core Values:
Aspire: To challenge convention, an entrepreneur with energy for change. To be the best we can be.
Innovate: To creatively evolve our working practices, using our revenue and resources in a virtuous cycle of improving our people, systems and growth.
Integrate: Bring together people and systems into a cohesive force.
Commit: To work with integrity and invest in long-term relationships, creating a strong market position and delivering sustained commercial advantage.
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