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Senior Strategic Account Director
2 months ago
We are seeking a highly experienced and skilled Senior Strategic Account Director to join our team at ADP. As a key member of our Account Management function, you will be responsible for leading our most strategic client relationships and driving business growth through exceptional client engagement and relationship management.
About the Role:- Lead and manage a team of Account Directors and Account Managers to deliver exceptional client experiences and drive business growth.
- Develop and execute client relationship and engagement strategies to drive retention, revenue growth, and Net Promoter Score (NPS) improvement.
- Build and maintain strong relationships with senior client contacts, including C-level executives and other key decision-makers.
- Identify and mitigate potential client revenue loss risk, and develop and implement strategies to prevent revenue loss.
- Collaborate with cross-functional teams to ensure alignment and effective execution of client engagement strategies.
- Develop and maintain a deep understanding of client needs, preferences, and pain points to inform client engagement strategies.
- Provide coaching and development opportunities to team members to ensure their growth and success.
ADP is a global leader in HR technology, offering a range of innovative solutions to help businesses manage their workforce effectively. We are committed to delivering exceptional client experiences and driving business growth through our Account Management function.
Requirements:- 3+ years of experience in a leadership role in professional services, BPO, or employment agencies.
- Excellent analytical and presentation skills, with the ability to deliver at C-level and executive level.
- Strong networking and relationship-building skills, with the ability to build and maintain strong relationships with senior client contacts.
- Ability to influence and negotiate at all levels, including C-level and executive level.
- First-class verbal and written communication skills, with the ability to communicate complex ideas simply and effectively.
- Ability to lead, motivate, and develop a multi-functional team.
- Financial and commercial acumen, with the ability to analyze financial data and make informed business decisions.
- Excellent time management and flexibility, with the ability to work in a fast-paced environment and adapt to changing priorities.
- Competitive salary and bonus structure.
- 23 days holiday (increasing to 25 after 2 years), with the option to buy and sell up to 5 days per year.
- Flexible benefits package, including private medical insurance, excellent pension scheme, subsidized gyms, employee discount app, life assurance cover, and more.
- Study support and employee assistance program.
- Annual bonus and company social events.
