Heat Pump Technical Support Specialist

2 months ago

Brighton, Brighton and Hove, United Kingdom Octopus Energy Full time
About the Role

We are seeking a highly skilled and experienced Heat Pump Technical Support Specialist to join our team at Octopus Energy. As a key member of our Heat Pump sales and support team, you will be responsible for providing technical expertise and support to our sales and installation teams.

Key Responsibilities
  • Lead on ensuring surveys that pass through to a sales quote are technically viable for installation based on the criteria at that time
  • Continually review and revise our technical check and support process to ensure it's always fit for purpose and we maximise efficiency as the business scales
  • Support the sales team to diligently develop how they respond to customer questions where technical information and answers are needed
  • Ensure technical rigour is applied at any stage where we see risk in our ability to install
  • Ensure we provide outstanding customer service, make it easy for customers to navigate our interest to install pipeline and sharing best practice opportunities throughout
  • Develop training and support materials to upskill our teams through spotting development areas and lead of small technical projects that help us improve
  • Collaborate with other team members to share best practices and develop a consistent approach to drive performance across all teams
  • Be an advocate for low carbon products and the need for decarbonisation in the UK domestic housing stock
Requirements
  • To be a fully trained technical expert in the world of heat pumps with a proven track record of installing and technically supporting installations
  • A ruthless focus on performance development and continuous improvement
  • A genuine passion for going above and beyond for customers
  • An ability to show a completer finisher mentality and an understanding of processes as a whole being able to see the why behind each section of the business and how that creates the entire vision
  • A start-up/entrepreneurial mind-set being able to adjust to change and keep up with a fast-moving business
  • Experience of coaching and/or developing others in a customer-centric environment
What We Offer

We offer a unique culture where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about.

We're an equal opportunity employer, committed to providing equal opportunities, an inclusive work environment, and fairness for everyone. We do not discriminate on the basis of any protected attribute.

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