Operations Director

2 days ago

ChesterleStreet, Durham, United Kingdom 14forty Full time
About the Role

We are seeking a highly experienced and skilled Operations Director to join our team at 14forty. As a key member of our leadership team, you will be responsible for providing strategic leadership across our contracts, driving profitable growth, and ensuring operational excellence.

Key Responsibilities
  • Lead the delivery of significant profitable growth through new and existing client contracts and relationships
  • Develop and maintain long-lasting client relationships
  • Drive operational excellence, ensuring contracts operate within contractual terms
  • Ensure contracts perform to budget and achieve unit business plan and financial performance
  • Develop and manage account development plans
  • Monitor performance metrics and indicators for contracts, identifying and implementing improvements where necessary
  • Oversee Sub-Contractor adherence to client and company policy
  • Support the sales team to develop financially sound bids and proposals
About You
  • A minimum of 5 years experience at a senior account management level within the FM industry
  • Experience of managing TFM accounts, including contract catering
  • Experience of managing complex and multiple stakeholder relationships
  • Demonstrable financial acumen
  • Proven track record of client/customer satisfaction
  • Track record of growing sales and retaining business
  • Driving License
  • SIA licence holder (or able to qualify)
  • IOSH and/or NEBOSH Accredited (working towards)
About Us

We offer a comprehensive benefits package, including financial wellbeing programme, Aviva Digicare, Medicash, pension scheme, life assurance, employee assistance programme, holiday purchase scheme, sharebuy scheme, recognition awards, employee networks, exclusive benefits and wellbeing site, entertainment, health and wellbeing, and travel discounts.

We are committed to creating a culture where everyone feels valued, can reach their full potential, and thrive. We believe diversity is our strength and we want to create a workplace where everyone can be themselves.

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