Operations Director

2 days ago

ChesterleStreet, Durham, United Kingdom 14forty Full time
About the Role

We are seeking an experienced Operations Manager to join our team in a National role. As Operations Manager, you will be responsible for supporting the Operations Director across multiple contracts, managing client and contractual relationships, and driving support service solutions that exceed customer requirements.

Key Responsibilities
  • Develop and lead a management team, supporting them in development and performance.
  • Work closely with the HR team to develop and execute a strong people strategy across your accounts.
  • Drive and implement strategies to develop, train, maintain, and motivate direct team members to deliver business requirements.
  • Identify growth opportunities through innovation of existing contracts.
  • Develop and manage labour strategy in line with contract specifications.
  • Monitor and measure contractual and internal KPIs and SLAs, identifying and developing continuous improvements.
  • Manage and develop client relationships.
  • Oversee training and development of all employees.
  • Oversee Sub-Contractor adherence to client and company policy.
  • Support the sales team to develop financially sound bids and proposals through to sign-off on contracts.
  • Play a key lead role in the retention of the contract and develop a strategy for growth.
  • Review and implement new ways to drive revenue and grow accounts, including the addition of new service lines.
  • Ensure that management continually develops, implements, and monitors activities that will enhance team development, engagement, and loyalty.
  • Deliver all HSE requirements both contractually and legislatively.
  • Manage required licenses.
  • Produce and maintain continuity and emergency plans.
About You
  • A minimum of 3 years' experience at a middle management level, leading and inspiring operational teams, working within brand guidelines to deliver results.
  • Experience of managing TFM accounts, including contract catering.
  • Developed and led an implementation of a change programme to deliver operational benefits.
  • Experience in highly commercial and price-sensitive markets.
  • Excellent communication and presentation skills.
  • Experience of managing complex and multiple stakeholder relationships.
  • Demonstrable financial acumen.
  • Excellent management skills and ability to demonstrate change management through a team.
  • Have a proven track record of client/customer satisfaction.
  • IT and computer literate.
  • Track record of growing sales and retaining business.
  • Driving License.
  • IOSH and/or NEBOSH Accredited (working towards).
About Us

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package, including:

  • Company Car/Allowance (where applicable).
  • BUPA Healthcare for single, married, or family cover.
  • 27 days holiday plus bank holidays.
  • Financial wellbeing programme and preferred rates on salary finance products.
  • Aviva Digicare - Free annual healthcare check.
  • Medicash - Discounted health cash plan providing cash back on a range of medical treatments, including Dental, Optical, and Consultant appointments for you and your family.
  • Pension scheme and Life Assurance.
  • Employee Assistance Programme.
  • Holiday purchase scheme.
  • Sharebuy Scheme.
  • Recognition awards, including Be a Star peer recognition and Long Service Awards.
  • Employee networks created and led by employees for employees.
  • Exclusive Benefits & Wellbeing site (Perks at Work).
  • Entertainment, Health & Wellbeing, and Travel discounts.
  • Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards.
  • Vodaphone discounts.
  • On-going training & development and career pathways.

Your workplace, but better. Whether you're a cleaning operative, security specialist, or part of our chef brigade, we work together as a cohesive team with a shared focus - to deliver great service and a seamless experience for our clients. In return, we'll support, coach, and guide you as an individual so you can truly shine, whatever your role.

Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone's talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength

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