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Administrative Support Specialist

2 months ago

Huntingdon, Cambridgeshire, United Kingdom Activate Group Limited Full time
About the Role

We are seeking an experienced Administrative Assistant to join our team at Activate Group Limited. As an Administrative Assistant, you will play a crucial role in facilitating parts orders for our AAR repair centres, ensuring accurate and timely processing of orders and swift invoicing upon completion.

Key Responsibilities
  • Process orders placed by AAR repair centres from receipt of parts required, through to parts being delivered and invoice requests upon completion.
  • Answer telephone queries and provide excellent customer service.
  • Chase supplier invoices and claim references.
  • Assist with the preparation of sales invoices by email, including additional documentation as required by our clients.
  • Provide general administrative support to the team, including maintaining databases and reporting.
  • Monitor jobs authorised by Engineers to ensure repairers are ordering parts correctly.
  • Complete ad-hoc projects as required from time to time.
Requirements
  • Proficient in the use of Outlook, Excel, and Word.
  • Excellent communication skills, particularly telephone-based.
  • High standards of accuracy and attention to detail.
  • Able to work on own initiative and as part of a team.
  • First-class customer service skills and the ability to work with internal and external stakeholders at all levels.
What We Offer
  • 33 days holiday (including bank holidays).
  • Personal health cash plan – claim back the cost of things like dentist and optical check-ups.
  • Enhanced maternity/paternity/adoption/shared parental pay.
  • Life assurance: three times basic salary.
  • Free breakfasts and fruit.
  • Birthday surprise for everybody.
About Us

Activate Group Limited is a leading provider of accident repair services, employing over 700 team members nationwide. We work with some of the UK's largest fleets and insurance companies, supporting drivers that have been involved in a road incident at our contact centres in Halifax and Peterborough.

We look after every step of the repair process, repairing vehicles at our own Activate Accident Repair body shops, and through a UK-wide network of independent repair partners.

Our purpose is to make someone's bad day better, and our values define who we are and how we work with team members, customers, and suppliers:

  • Make it happen – Be accountable. Take the initiative, work fast, and do a great job.
  • Strive for better – Be bold. Challenge the norm – make small improvements often.
  • Win together – Be a team-player. Win together, learn together, respect each other.