Sales Support Coordinator
2 months ago
We are seeking a highly organized and detail-oriented Sales Support Coordinator to join our team at Recra Consulting. As a Sales Support Coordinator, you will play a crucial role in supporting the sales team by effectively managing administrative tasks and ensuring a smooth sales process.
Key Responsibilities- Administrative Support: Provide comprehensive administrative support to the sales team, assisting with tasks such as data entry, filing, and documentation.
- Sales Order Management: Process and manage sales orders with accuracy and efficiency, ensuring prompt order fulfillment and customer satisfaction.
- Internal Coordination: Coordinate with internal teams, such as operations and logistics, to ensure smooth order processing, shipment, and delivery.
- Customer Communication: Respond to customer inquiries promptly and professionally, providing accurate and helpful information.
- Document Preparation: Prepare and distribute sales-related documents, including proposals, quotes, and contracts.
- Data Management: Maintain accurate customer and sales data in the CRM system, ensuring data integrity and timely updates.
- Reporting and Analysis: Assist in generating sales reports, forecasts, and analysis to provide valuable insights for decision-making.
- Marketing Collaboration: Collaborate with the marketing team to effectively communicate promotions and campaigns to the sales team and customers.
- Event Planning: Support the organisation and logistics of sales meetings, events, and customer visits.
- Travel Arrangements: Schedule appointments and coordinate travel arrangements for the sales team when required.
- New Hire Onboarding: Assist in the onboarding and training of new sales team members, ensuring a smooth transition.
- Customer Complaint Resolution: Address customer complaints and concerns in a timely and professional manner, striving to provide the best possible resolution.
- Product Knowledge: Stay informed about product knowledge, market trends, and competitor activities to provide accurate information to the sales team and customers.
- Previous Experience: Previous experience in a sales support or office administration role is preferred.
- Organizational Skills: Excellent organisational and time management skills with strong attention to detail.
- Communication Skills: Effective communication skills, both written and verbal, with the ability to liaise with internal and external stakeholders.
- Technical Skills: Proficiency in using CRM systems and Microsoft Office tools.
- Problem-Solving Skills: Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Customer Focus: Friendly and customer-centric approach with a passion for delivering exceptional service.
- Adaptability: Flexibility and willingness to adapt to changing priorities and deadlines.
- Team Player: Positive attitude, ability to work well within a team, and a proactive mindset.
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Sales Support Coordinator
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