Sales Support Coordinator

2 weeks ago

Leicester, Leicester, United Kingdom Recra Consulting Full time
About the Role

The Sales Office Administrator plays a vital role in supporting the sales team by effectively managing administrative tasks and ensuring a seamless sales process. This position aims to streamline operations, maintain accurate records, and contribute to the overall success of the sales department.

Key Responsibilities
  • Administrative Support: Provide comprehensive administrative support to the sales team, assisting with tasks such as data entry, filing, and documentation.
  • Sales Order Management: Process and manage sales orders with accuracy and efficiency, ensuring prompt order fulfillment and customer satisfaction.
  • Internal Coordination: Coordinate with internal teams, such as operations and logistics, to ensure smooth order processing, shipment, and delivery.
  • Customer Communication: Respond to customer inquiries promptly and professionally, providing accurate and helpful information.
  • Document Preparation: Prepare and distribute sales-related documents, including proposals, quotes, and contracts.
  • Data Management: Maintain accurate customer and sales data in the CRM system, ensuring data integrity and timely updates.
  • Reporting and Analysis: Assist in generating sales reports, forecasts, and analysis to provide valuable insights for decision-making.
  • Marketing Collaboration: Collaborate with the marketing team to effectively communicate promotions and campaigns to the sales team and customers.
  • Event Planning: Support the organisation and logistics of sales meetings, events, and customer visits.
  • Travel Arrangements: Schedule appointments and coordinate travel arrangements for the sales team when required.
  • New Hire Onboarding: Assist in the onboarding and training of new sales team members, ensuring a smooth transition.
  • Customer Resolution: Address customer complaints and concerns in a timely and professional manner, striving to provide the best possible resolution.
  • Product Knowledge: Stay informed about product knowledge, market trends, and competitor activities to provide accurate information to the sales team and customers.
Requirements
  • Experience: Previous experience in a sales support or office administration role is preferred.
  • Organisational Skills: Excellent organisational and time management skills with strong attention to detail.
  • Communication Skills: Effective communication skills, both written and verbal, with the ability to liaise with internal and external stakeholders.
  • Technical Skills: Proficiency in using CRM systems and Microsoft Office tools.
  • Problem-Solving Skills: Ability to multitask and prioritize tasks effectively in a fast-paced environment.
  • Customer Focus: Friendly and customer-centric approach with a passion for delivering exceptional service.
  • Adaptability: Flexibility and willingness to adapt to changing priorities and deadlines.
  • Teamwork: Positive attitude, ability to work well within a team, and a proactive mindset.

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