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Delivery Operations Specialist
2 months ago
Are you passionate about improving operational processes and delivering excellence? We are seeking a skilled Delivery Operations Specialist to join our team and contribute to the success of our Quote-To-Cash department.
About the Role:As a Delivery Operations Specialist, you will play a crucial role in managing global operational processes and ensuring the smooth delivery of product licenses and software post-sales. Your focus will be on optimizing efficiency, revenue, and margin performance while maintaining high standards of process consistency and scalability.
Key Responsibilities:- Manage customer software delivery by overseeing the generation of licenses and creation of assets to ensure timely and accurate delivery to customers.
- Collaborate with internal departments to manage and maintain customer data effectively.
- Provide operational support to internal teams by addressing questions and inquiries, facilitating smooth day-to-day operations.
- Maintain documentation and knowledge base by keeping process documentation and the operations knowledge base up to date, ensuring all team members have access to current information and best practices.
- Streamline operations by identifying opportunities for workflow and process enhancements to improve efficiency, particularly during high-volume periods like the end of the quarter and fiscal year.
- Collaborate across teams by working closely with multiple departments, including finance, legal, sales, and product teams, to ensure quality processes and alignment across the organization.
- Experience: 1-2 years of experience managing post-sale processes, particularly in a high-volume environment.
- Experience in a SaaS company is a plus.
- Strong process-driven approach with the ability to manage multiple tasks simultaneously.
- Excellent communication and interpersonal skills, with the ability to engage with diverse audiences.
- Self-learner with strong prioritization skills and the ability to work effectively as part of a team.
- Proficiency in Microsoft Office.
- Working knowledge of Salesforce is preferred.
Fluency in English is required as it is the key language of communication within the team and the company.
We offer a unique opportunity to make a significant impact on the efficiency and effectiveness of our global delivery operations. If you are passionate about improving operational processes and enjoy working in a collaborative, high-energy environment, we encourage you to apply.
