Administrative Officer

7 hours ago

StocktononTees, Stockton-on-Tees, United Kingdom North Tees and Hartlepool NHS Foundation Trust Full time
Job Title: Clerical Officer

We are seeking a highly organized and communicative Clerical Officer to join our team at North Tees and Hartlepool NHS Foundation Trust.

About the Role

This is a cross-site post between the North Tees and the Hartlepool sites, requiring the post holder to have knowledge and understanding of Endoscopy patient pathways.

The successful candidate will be responsible for booking a wide range of diagnostic and therapeutic endoscopy procedures, communicating with multi-disciplined medical and surgical teams, and adhering to all Trust and Endoscopy specific policies, procedures, and guidelines.

Key Responsibilities
  1. Book endoscopy diagnostic and therapeutic procedures.
  2. Communicate effectively with medical and surgical teams.
  3. Ensure high-quality work outputs and meet patient waiting times and pathway targets.
  4. Liaise with Endoscopy Coordinators and Admin Lead to organize additional capacity.
  5. Perform reception duties, including patient arrivals and discharges.
  6. Utilize technologies and equipment to optimum functionality.
  7. Demonstrate excellent communication skills and liaise with staff and external service users.
  8. Support updating and maintaining standard operating procedures.
  9. Organize interpreters and perform general office duties.
What We Offer

We are committed to creating a supportive and inclusive workplace, offering health and well-being initiatives, staff benefits, and opportunities for personal and professional development.

We recognize staff through various awards and initiatives, including Star and Team of the Month, colleague recognition, and Service Awards.

We support the Making Every Contact Count approach to behavior change and promote the health and wellbeing of individuals and communities.

We recruit for values and 'Together we are North Tees & Hartlepool.'

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