Administrative Support Specialist

6 days ago

Glasgow, Glasgow City, United Kingdom NHS National Services Scotland Full time

Job Summary:

We are seeking an experienced Administrative Support Specialist to join our team at the MacMillan Day Unit. As an Administrative Support Specialist, you will play a vital role in ensuring the smooth operation of our administrative tasks and providing exceptional support to our patients and staff.

Key Responsibilities:

  • Administrative Support: Provide administrative support to the team lead and other staff members, ensuring that all tasks are completed efficiently and effectively.
  • Patient Data Management: Act as a focal point for patients attending the MacMillan Day Unit, ensuring that all demographic information is up-to-date and accurate in the patient's records and on the patient administration system.
  • Referral Management: Provide support for referral management, including accurately recording and processing referrals from point of receipt onto the patient pathway and scheduling appointments that meet clinical priority and waiting time targets.
  • Communication: Deal with telephone enquiries from internal and external agencies, ensuring that capacity is utilized to full potential.
  • Data Analysis: Ensure accuracy and completeness of data input and collate and summarize information from the database to provide statistical reports for management.

Requirements:

To be successful in this role, you will need to have excellent administrative skills, attention to detail, and the ability to work effectively in a fast-paced environment. You will also need to have strong communication and interpersonal skills, with the ability to work collaboratively with patients, staff, and external agencies.

NHS National Services Scotland:

NHS National Services Scotland is a leading provider of healthcare services in the UK, employing over 40,000 staff in a wide range of clinical and non-clinical professions and job roles. We deliver acute hospital, primary, community, and mental health care services to a population of over 1.2 million.

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