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Customer Service Representative

2 months ago

Sheffield, Sheffield, United Kingdom E3 Recruitment Full time

About the Role:

E3 Recruitment is seeking a highly skilled Customer Service Advisor to join our team. As a Customer Service Advisor, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Manage customer inquiries and provide timely and effective resolutions
  • Perform accurate and efficient order entry and processing
  • Collaborate with internal teams to meet and exceed customer needs
  • Handle customer complaints and escalate issues as necessary
  • Manage call offs, partial shipments, and back orders
  • Build and maintain product knowledge and develop team resource banks

Requirements:

  • Previous experience in a customer service or administrative role, preferably in a manufacturing or similar industry
  • Great interpersonal skills, both written and verbal, with a professional and courteous demeanor
  • Working knowledge of Windows-based IT systems
  • Ability to multitask and prioritize tasks in a fast-paced environment
  • Excellent organizational skills and attention to detail
  • Flexibility to adapt to changing priorities and responsibilities

What We Offer:

  • Hourly pay rate - £12.82 per hour
  • Hours of work - Monday to Friday 8am - 5pm
  • Hybrid working - opportunity to work from home 2 days a week once fully trained