Membership Coordinator

2 days ago

London Area, United Kingdom Membership Bespoke Full time
Membership Assistant Role

We are seeking a highly organized and customer-focused individual to join our Membership Team as a Membership Assistant. This is a fantastic opportunity to work in a professional membership organization and contribute to the delivery of exceptional membership services.

Main Responsibilities:
  • Deliver the end-to-end membership operational process, from potential leads to joining, renewing, reinstating, and upgrading/changing membership class.
  • Review, process, and elect applications for students, licentiates, affiliates, retired members, reinstatements, and resignations.
  • Administer membership operational policies, including leave of absence, concessionary fees, and ensuring membership requirements are met.
  • Deliver annual membership renewals to maximize member retention, including collection and processing of income, concessionary fees, outbound calling, and member resignations.
  • Work closely with the Membership Operations Manager to ensure accurate reconciliation and reporting for membership income.
  • Provide excellent customer service and support to existing and potential new members, responding to written and telephone enquiries, and managing inboxes.
  • Maintain and update the membership database using Microsoft Dynamics.
Essential Skills:
  • A strong customer focus, able to communicate with members and stakeholders in a professional and effective manner.
  • Attention to detail and a high level of accuracy.
  • Able to plan, organize, and prioritize work effectively, while working on own initiative.
  • Able to meet deadlines while ensuring a high quality of work.
  • Good IT skills, including experience of using databases/CRM systems.
  • Experience working in a membership organization (desirable).
  • An understanding of the operational complexities of a professional body (desirable).

To apply for this role, please send us your CV and indicate your notice period. Due to the volume of applications, we are only able to contact successful applicants. If you have not heard from us within 10 working days, please deem your application as unsuccessful on this occasion.

Membership Bespoke is acting as a recruitment business in relation to this role. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

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