Store Operations Supervisor

3 weeks ago

Bath, Bath and North East Somerset, United Kingdom FatFace Full time

Position: Retail Assistant Manager

Location: Bath

Employment Type: Permanent, Full-Time (40 hours)

Are you ready for a new challenge? Recognized in The Sunday Times 2023 Best Places to Work, this is an exciting opportunity to advance your career.

About Us

For over three decades, we have journeyed together, sharing laughter and growth. We believe in living life to the fullest, surrounded by those we cherish. Our mission is to infuse style and positivity into our customers' lives through our products, actions, and core values.

We are Made for Life. Thoughtful style. Reliable quality. Sustainably sourced. Proudly a B Corp TM.

We prioritize equality and inclusion as a standard, not just an aspiration. We actively promote equality within our workforce, fostering an inclusive environment that allows us to connect deeply with our customers, colleagues, and communities. You will play a vital role in cultivating a workplace free from prejudice, discrimination, harassment, and any form of marginalization.

Position Overview

By placing the customer at the forefront of your efforts, you will assist the Store Manager in effectively managing store operations to optimize profitability through strategic retail planning. This includes driving sales, managing expenses, and delivering our brand identity through visual merchandising. You will create an enjoyable and motivating atmosphere that aligns with our brand culture while supporting team development and maintaining high standards in accordance with company policies.

Key Responsibilities


• Lead by example, showcasing exceptional standards of conduct to uphold the brand's integrity at all times.


• Inspire and model outstanding customer service to surpass customer expectations.


• Train, mentor, and develop your team, ensuring the completion of performance evaluations for all staff.


• Analyze financial data and retail strategies proactively, utilizing local insights and creativity to maximize sales opportunities and support informed commercial decisions to enhance store performance and exceed key performance indicators.


• Ensure the store operates within budget through effective scheduling, cost management, and team productivity.


• Employ strong planning and organizational skills to successfully execute the retail strategy.


• Communicate effectively with Head Office to influence and optimize stock levels as needed.


• Adhere to all procedures professionally for your team and store, including cash handling, stock management, health and safety, security protocols, and loss prevention (this list is not exhaustive).


• Oversee and implement the visual merchandising standards in line with company expectations, including leading promotional launches and store layout changes.


• Comply with all company policies and legal obligations, including safety regulations.


• Ensure confidentiality by adhering to GDPR procedures at all times.


• In the absence of the Store Manager, assume responsibilities to ensure the store's continued success in sales, standards, and team development.

Essential Competencies


• Deliver exceptional customer service, focusing on customer needs and satisfaction.


• Align with the company's social and environmental mission, championing impactful actions.


• Proactively offer diverse purchasing options across all channels.


• Ensure all team members receive product training and understand our multichannel offerings.


• Advocate for the FatFace vision and values in-store, keeping the customer at the core of all decisions.


• Provide team members with learning, development, and coaching opportunities to foster high-performing teams that reach their full potential.


• Utilize local knowledge and creativity to seize unique sales opportunities.


• Ensure the store operates within budget through effective scheduling, cost management, and team productivity.

Benefits of Joining Us

  • 25 days of annual leave plus public holidays.
  • Access to Perkbox, our online platform offering discounts and wellness resources from day one.
  • THRIVE – Our learning management system, available from day one with thousands of learning resources.
  • Employee-funded dental insurance.
  • Pension scheme.
  • 24/7 EAP support through UNUM/Retail Trust/Fashion Textiles Support.
  • Critical illness and death-in-service benefits for salaried staff.
  • Sick pay allowances.
  • Discounts on O2 mobile plans.
  • Contributions towards eye tests and glasses (for qualifying roles).
  • Sabbatical leave based on service length.
  • Enhanced family-friendly policies, including maternity leave.
  • Refer-a-friend incentive program.

This opportunity offers a chance to be part of a dynamic team. We look forward to your interest.

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