IT Service Delivery Manager

4 days ago


Horsham, West Sussex, United Kingdom DTG Global Full time £60,000 - £70,000

Job Title: IT Service Delivery Manager

About the Role:

We are seeking a highly skilled IT Service Delivery Manager to join our team at DTG Global. As a key member of our IT department, you will be responsible for ensuring the seamless delivery of IT services across our organization.

Key Responsibilities:

  • Service Management: Oversee the day-to-day delivery of IT services, ensuring effective coordination between internal teams and external partners.
  • Outsourcing Expertise: Leverage your experience in outsourcing to manage and optimize relationships with external partners, ensuring they meet agreed service level agreements (SLAs).
  • Service Improvement: Continuously identify and implement improvements to service delivery processes, enhancing efficiency and service quality.
  • Stakeholder Engagement: Collaborate with stakeholders across the organization to understand their needs and ensure IT services are aligned with business objectives.
  • Performance Reporting: Monitor service performance, produce detailed reports, and drive action plans to address any areas needing improvement.

Requirements:

  • Proven experience in IT service delivery management
  • Strong background in outsourcing and professional services
  • Excellent communication and stakeholder management skills
  • Ability to analyze complex data and drive business improvement

What We Offer:

  • A competitive salary package of £60,000 - £70,000 per annum
  • A comprehensive benefits package
  • Flexible working options

About DTG Global:

DTG Global is a leading organization in the industry, known for our commitment to excellence and innovation. We offer a dynamic and supportive work environment, with opportunities for professional growth and development.



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