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IT Service Delivery Manager

2 months ago

Horsham, West Sussex, United Kingdom DTG Global Full time

We are seeking a highly skilled IT Service Delivery Manager to join DTG Global, a leading organisation undergoing a transformative period of growth and change. This role presents an exciting opportunity to influence the effectiveness and efficiency of IT service delivery within a dynamic and rapidly expanding business.

Key Responsibilities:

  1. Service Management: Oversee the day-to-day delivery of IT services, ensuring seamless coordination between internal teams and external Managed Service Providers (MSPs).
  2. Outsourcing Expertise: Leverage your experience in outsourcing to manage and optimise relationships with external partners, ensuring they meet agreed service level agreements (SLAs).
  3. Service Improvement: Continuously identify and implement improvements to service delivery processes, enhancing efficiency and service quality.
  4. Stakeholder Engagement: Collaborate with stakeholders across the organisation to understand their needs and ensure IT services are aligned with business objectives.
  5. Performance Reporting: Monitor service performance, produce detailed reports, and drive action plans to address any areas needing improvement.

Requirements:

  • Proven experience in IT service delivery and management
  • Strong background in outsourcing and professional services
  • Excellent communication and stakeholder engagement skills
  • Ability to work in a fast-paced environment and adapt to change

What We Offer:

  • A competitive salary package
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development