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Administrative Support Specialist
2 months ago
Position Overview
An exciting opportunity has emerged within the Radiology Clinical Service Unit for dedicated and enthusiastic individuals to become part of our team as an Administrative Support Specialist. This role is essential to our operations, and we are seeking candidates who are adaptable and willing to work a flexible schedule, which may include evening and weekend shifts. We have both full-time and part-time positions available.
This position is ideal for those looking to enhance their skills and knowledge in a dynamic environment. We provide comprehensive support through a structured induction and training program, along with opportunities for professional growth in a nurturing atmosphere. The successful candidate will deliver a thorough administrative and reception service to the Radiology department, adhering to departmental guidelines and policies.
Key Responsibilities
As an Administrative Support Specialist, your responsibilities will include:
- Welcoming patients at our busy Radiology reception area.
- Scheduling appointments with patients via telephone for both urgent and routine visits.
- Coordinating and dispatching appointment letters.
- Handling incoming and outgoing calls from patients and internal staff using our communication system.
- Processing patient referrals promptly and efficiently.
- Maintaining and updating patient records in our Radiology information system.
- Performing general office tasks as required.
About Leeds Teaching Hospitals
At Leeds Teaching Hospitals, we manage approximately 10,000 examination referrals each month. As one of the largest NHS Trusts in the UK, we employ over 15,000 staff across multiple hospitals. Our innovative approach to patient care ensures that we are among the leading institutions in the country for patient outcomes. Our core values emphasize patient-centered care, fairness, collaboration, accountability, and empowerment.
We are committed to supporting our workforce by redeploying 'at risk' employees to new roles as necessary. All job postings are subject to this policy, and we reserve the right to adjust or remove postings as needed during this process.
Essential Qualifications and Skills
The ideal candidate will possess:
- Strong literacy and numeracy skills.
- Education equivalent to GCSE grade C or higher.
- Excellent verbal and written communication abilities.
- Experience in an office or customer service environment.
- Proficiency in IT, including data entry and software applications.
- Previous clerical experience is advantageous.
Core Competencies
The successful candidate will demonstrate:
- Ability to work collaboratively within a multidisciplinary team.
- Professional demeanor and adaptability to changing service needs.
- Attention to detail and strong organizational skills.
- Commitment to maintaining patient confidentiality and data protection standards.
We look forward to welcoming a new member to our team who shares our commitment to providing exceptional service and care to our patients.
