Customer Service Specialist
2 days ago
At Great Lakes Insurance SE, we are seeking a highly skilled Customer Support Specialist to join our team. As a key member of our customer service team, you will be responsible for ensuring that our customers receive the highest level of support and service.
About the RoleThis is an exciting opportunity to work with a leading insurance company and make a real difference in the lives of our customers. As a Customer Support Specialist, you will be responsible for:
- Providing exceptional customer service and support to our customers
- Reviewing and assessing customer complaints and concerns
- Identifying and implementing solutions to improve customer experience
- Working closely with our Complaint Management Function to resolve customer complaints
- Deputising for the Complaint Manager as required
As a Customer Support Specialist, you will be responsible for:
- Answering customer inquiries and resolving complaints in a timely and professional manner
- Reviewing and assessing customer complaints and concerns to identify areas for improvement
- Developing and implementing solutions to improve customer experience and satisfaction
- Working closely with our Complaint Management Function to resolve customer complaints and concerns
- Providing regular updates and reports to management on customer complaints and concerns
To be successful in this role, you will need:
- Excellent customer service and communication skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Strong analytical and problem-solving skills
- Ability to work independently and as part of a team
- Knowledge of the Financial Conduct Authority (FCA) Consumer Duty requirements
We offer a competitive salary and benefits package, as well as opportunities for professional development and growth. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we would love to hear from you.
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London, Greater London, United Kingdom Great Lakes Insurance SE Full timeCustomer Support SpecialistAt Great Lakes Insurance SE, we are seeking a highly skilled Customer Support Specialist to join our team. As a key member of our Complaint Management Function, you will play a critical role in ensuring that our customers receive the highest level of support and service.About the RoleThis is an exciting opportunity to work with a...
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