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No7 Counter Manager

2 months ago

Gateshead, Gateshead, United Kingdom Boots Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a No7 Counter Manager. As a key member of our sales team, you will be responsible for delivering exceptional customer service, driving sales growth, and building strong relationships with customers and colleagues.

Key Responsibilities
  • Inspire and motivate your team to achieve and exceed sales targets through coaching and constructive feedback
  • Build strong relationships with customers and colleagues, providing personalized consultations and product recommendations
  • Deliver sales targets by creating business plans, driving in-store promotions, and leveraging No7 offers
  • Complete our award-winning 12-month Skin School development program
  • Create a vibrant and supportive working environment by nurturing relationships with your store team, sharing knowledge, and celebrating team success
  • Ensure your counter is beautifully presented, showcasing the range of No7 skincare and beauty products to our customers
  • Be an ambassador for the No7 brand across your store
Requirements
  • A passion for makeup, skincare, and the No7 brand
  • Experience leading and motivating a team, inspiring performance, and nurturing team development
  • Outstanding customer service skills, with the ability to welcome and treat customers with empathy and understanding
  • The ability to work with business plans, achieve sales targets, and review individual and team performance
  • Enthusiasm for ongoing learning and development, expanding skincare knowledge and service expertise
What We Offer
  • Generous employee discount on our own brands and partner businesses
  • Holiday entitlement that increases with length of service
  • Discretionary annual bonus scheme
  • Quarterly allocation of No7 products for personal use and sharing with customers
  • CIBTAC certification as a skin expert
  • Training to become a No7 Macmillan Beauty Advisor, supporting patients experiencing the visible effects of cancer treatment
  • Retirement Savings Plan