Counter Lead

3 weeks ago


Gateshead, Gateshead, United Kingdom Clinique Full time
Clinique - Counter Lead - Key Responsibilities

Job Summary

The Counter Lead is responsible for driving sales turnover and market share through consumer-focused strategies.

Key responsibilities include:

  • Reflecting a credible and professional brand image to internal and external consumers.
  • Maximising sales through selling, providing excellent service, and maintaining retail standards.
  • Contributing to efficiencies by adhering to store/brand/company procedures and guidelines.

Sales and Service

Understand daily/weekly targets.

Ensure personal awareness of additional sales avenues, such as events, omnichannel, and digital channels.

Keep up to date with competitor activities and missed opportunities.

Effectively leverage social media to drive business, protect, and enhance the brand image.

Deliver the brand strategy, ensuring the delivery of an effective local plan.

Plan and implement local marketing and events initiatives, aligned to retailer activity.

Deliver excellence in service execution, ensuring measures are in place to continually and visibly improve service levels, creating a zero consumer complaints mindset and a surprise and delight culture.

Be an ambassador for the brand, leading the way to ensure brand values are represented and brought to life.

Ensure all refunds and complaints are managed in line with company guidelines and to a mutually satisfactory conclusion, informing/consulting with the Area Manager where appropriate.

Use digital tools to ensure knowledge is kept up to date.

Deliver a consumer recruitment and retention strategy to grow a loyal consumer base.

Develop up-to-date knowledge of products to ensure an industry-leading experience and products meet consumer needs.

Operations

Plan to ensure the delivery of excellent standards at all times (product, housekeeping, displays, messaging, pricing).

Review retail standards on a daily basis, ensuring they are maintained to the required standard.

Ensure deliveries, stock movements, and associated administration are completed within agreed company timeframes.

Ensure all auditable processes and administration are actioned to company guidelines and take corrective action in highlighted areas of risk.

Ensure all information requests are fulfilled accurately, within deadlines set.

Minimise stock loss by ensuring all company security policies and procedures are implemented correctly and followed.

Create and maintain a safe working environment for consumers, ensuring company and retailer policies and procedures are adhered to.

Ensure all health and safety responsibilities and all areas of operational activity achieve a minimum overall grading of 'Acceptable' during audits.

Commerciality

Manage daily replenishment, taking appropriate action where necessary.

Maximise sales performance by utilising all commercial reports before making commercial decisions.

Plan and deliver the visual merchandising layout, ensuring it is completed to guidelines and within agreed timescales.

Identify stock package issues and take corrective action, informing the Area Manager when out of direct control.

Effectively manage all promotions and discounts, ensuring they are actioned in line with company guidelines.

Identify trends and make suggestions to enhance product performance.


Qualifications

Essential

Experience in a fast-paced retail and/or consumer-facing environment.

Ability to drive self-development.

Commercial understanding and awareness of the industry.

Effective communication, organisation, and prioritisation skills.

Job: Retail - Store
Primary Location: Europe, Middle East, Africa-GB-ENG-Gateshead
Job Type: Standard
Schedule: Full-time
Shift: Variable
Job Number: 2413789

Estee Lauder Companies is an equal opportunities employer. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
  • Counter Lead

    1 month ago


    Gateshead, Gateshead, United Kingdom Clinique Full time

    Clinique - Counter Lead - Marks & Spencer - Metro- 37.5 HoursJob SummaryThe Counter Lead is responsible for driving sales turnover and market share through consistently remaining consumer-focused. They are accountable for achieving this by reflecting a credible and professional brand image to all internal and external consumers at all times.Sales and...

  • Counter Lead

    3 weeks ago


    Gateshead, Gateshead, United Kingdom Clinique Full time

    Clinique - Counter Lead - Marks & Spencer - Metro- 37.5 HoursJob SummaryThe Counter Lead is responsible for driving sales turnover and market share through consistently remaining consumer-focused.Key responsibilities include:Reflecting a credible and professional brand image to all internal and external consumersMaximising sales through selling, providing...

  • Counter Lead

    2 weeks ago


    Gateshead, Gateshead, United Kingdom Clinique Full time

    Job SummaryThe Counter Lead is responsible for driving sales turnover and market share through consistently remaining consumer-focused. They are accountable for achieving this by reflecting a credible and professional brand image to all internal and external consumers at all times.Sales and Service· Maximise sales through selling, providing excellent...

  • Counter Lead

    3 weeks ago


    Gateshead, Gateshead, United Kingdom Clinique Full time

    Job SummaryThe Counter Lead is responsible for driving sales turnover and market share through consistently remaining consumer focused. They are accountable for achieving this by reflecting a credible and professional brand image to all internal and external consumers at all times, maximising sales through selling, providing excellent service and retail...


  • Gateshead, Gateshead, United Kingdom Clinique Full time

    Clinique - Counter Lead - Marks & Spencer - Metro - 37.5 HoursJob SummaryThe Account Manager plays a pivotal role in driving sales turnover and market share through a consumer-centric approach.Key responsibilities include:· Representing the Brand image to internal and external stakeholders with professionalism and credibility.· Maximising sales through...

  • Business Director

    2 weeks ago


    Gateshead, Gateshead, United Kingdom Tom Ford Full time

    Business ManagerWe are seeking a results-driven Business Manager to lead our team of Fragrance Specialists and drive sales, customer service, and operational excellence. As a key member of our Tom Ford team, you will be responsible for creating and executing a business plan that targets and retains customers through strategic targeting and exceptional...

  • Business Manager

    4 weeks ago


    Gateshead, Gateshead, United Kingdom Tom Ford Full time

    Tom Ford - Business Manager - H Beauty - 37.5 HoursBusiness Manager At Tom Ford, we're seeking a dynamic and inspirational Business Manager to lead, coach, and develop our team of Fragrance Specialists to achieve sales, customer service, and operational targets. You will have total accountability for creating and executing an agile business plan to recruit...

  • Business Manager

    4 weeks ago


    Gateshead, Gateshead, United Kingdom Tom Ford Full time

    Tom Ford - Business Manager - H Beauty - 37.5 HoursBusiness Manager At Tom Ford, we're seeking a dynamic and inspirational Business Manager to lead, coach, and develop our team of Fragrance Specialists to achieve sales, customer service, and operational targets. You will have total accountability for creating and executing an agile business plan to recruit...

  • Pharmacy Manager

    4 weeks ago


    Gateshead, Gateshead, United Kingdom ENGINEERINGUK Full time

    About the RoleAs a Duty Pharmacy Manager at Tesco, you will play a vital role in delivering exceptional customer service and providing top-notch healthcare advice to our customers. You will be responsible for leading and developing a team of pharmacists and supporting the Pharmacy Manager in building relationships with Primary Care Networks and GPs'...

  • Pharmacy Manager

    4 weeks ago


    Gateshead, Gateshead, United Kingdom ENGINEERINGUK Full time

    About the RoleAs a Duty Pharmacy Manager at Tesco, you will play a vital role in delivering exceptional customer service and providing top-notch healthcare advice to our customers. You will be responsible for leading and developing a team of pharmacists and supporting the Pharmacy Manager in building relationships with Primary Care Networks and GPs'...

  • Heritage Specialist

    2 weeks ago


    Gateshead, Gateshead, United Kingdom Chanel, Inc. Full time

    Fragrance Specialist - Flannels MetrocentreLocation: Flannels MetrocentreContract: Permanent, 37At Chanel, we strive to identify what is unique in each person and support them through their journey with the brand.Our mission at Chanel Beauty is to underline what is most unique in every person and give our clients the confidence to become the true expression...


  • Gateshead, United Kingdom Clinique Full time

    Clinique - Counter Lead - Marks & Spencer - Metro- 37.5 HoursJob Summary The Account Manager is responsible for supporting their Brand in for supporting the Brand in driving sales turnover and market share through consistently remaining consumer focused; They are accountable for achieving this by; · reflecting a credible and professional Brand...


  • Gateshead, United Kingdom Benefit Cosmetics UK Full time

    BROW AND BEAUTY EXPERT FULL TIME 5 DAYS 37.5HRS PER WEEK Calling all rule-breakers, innovators & fun-loving self-starters! Are you smart, sassy & scrappy? Do you love to laugh out loud? You’re just what we’re lookin’ for, Gorgeous! We’re Benefit Cosmetics, the indie beauty brand-turned-prestige powerhouse under leading luxury products group Louis...

  • Night Shift Supervisor

    5 months ago


    Gateshead, United Kingdom Start People Ltd Full time

    Start People are recruiting for our prestigious client for an experienced Supervisor for permanent night shift, this role is based in the Gateshead Depot. As a Supervisor, you will be responsible for overseeing the daily operations of a team in a food preparation and production environment. Your main duties will include: - Leading and managing a team of...


  • Gateshead, United Kingdom Air Liquide Full time

    Delivering Gas Solutions To The British Industry. Energas is a key part of the Air Liquide Group presence in the UK. Energas are a leading service provider of cylinder gases to a variety of industry sectors in the UK, delivering a local and personal service, combined with global quality products and expert technical support. Energas supply a comprehensive...


  • Gateshead, United Kingdom Air Liquide UK Full time

    Delivering Gas Solutions To The British Industry. Energas is a key part of the Air Liquide Group presence in the UK. Energas are a leading service provider of cylinder gases to a variety of industry sectors in the UK, delivering a local and personal service, combined with global quality products and expert technical support. Energas supply a comprehensive...


  • Gateshead, United Kingdom James Burrell Builders Merchants Full time

    **CANDIDATE**: We are looking for smart, presentable individuals who are enthusiastic to learn and develop their knowledge and skills. We have a proven track record of developing Trainees into more Senior Roles so this is an excellent opportunity for someone who shows aptitude and commitment to the role. **Starting**: £11,000 **After 6 months**:...

  • Security Team Leader

    5 months ago


    Gateshead, United Kingdom Savills Management Resources Full time

    **Purpose of the Role** The role of the Security Team Leader is to ensure the effective day to day deployment and leadership of a large security team. - Meeting centre objectives in keeping the centre Safe and Secure. - Maintaining operational standards and providing excellent customer service. - Effective supervision of incidents and technical aspects of...

  • Pharmacy Dispenser

    5 months ago


    Gateshead, United Kingdom Boots Full time

    Summary Job Reference: - 229528BR Gateshead, Felling Healthcentre Permanent 37.5 hours per week **The hourly rate for this role is £12.69 and up to £14.05 across selected locations within London.** **The importance of your role.** Exceptional patient-centred care is at the heart of everything we do and as a Pharmacy Dispenser you’ll be part of...

  • Retail Sales Assistant

    5 months ago


    Gateshead, United Kingdom M.I.Dickson Full time

    We have an opportunity for a Counter Assistant to join our retail team at our store in Gateshead town centre. The working hours for this role are 16 hours per week with additional hours available in busy periods. Shifts will be between 8am and 5pm and will include weekend and bank holiday working as necessary. On successful completion of our training...

  • Retail Sales Assistant

    5 months ago


    Gateshead, United Kingdom M.I.Dickson Full time

    We are currently looking for a Retail Sales Assistant (Counter Operative) to join our team at our Fewster Square Store, Gateshead. The working hours for this role are 6-12 hours per week that will be worked between Monday and Sunday (inclusive) with additional hours available in busy periods. Shifts will be between 8am and 5pm. On successful completion of...

  • Pharmacy Dispenser

    5 months ago


    Gateshead, United Kingdom Boots Full time

    Summary Job Reference: - 225344BR Gateshead, Felling Healthcentre Permanent 37.5 hours per week Possibility of this becoming a relief role **The hourly rate for this role is £11.64, and up to £12.88 across selected locations within London.** **The importance of your role.** Exceptional patient-centred care is at the heart of everything we do and as...

  • Pharmacy Dispenser

    5 months ago


    Gateshead, United Kingdom Boots Full time

    Summary Job Reference: - 223574BR Gateshead, Team Valley Retail Park Permanent 5.5 hours per week 2 week rota as follows: Week One: Sunday 11-5pm, Saturday 11-5pm Week Two: Weekend off **The hourly rate for this role is £11.64, and up to £12.88 across selected locations within London.** **The importance of your role.** Exceptional patient-centred...

  • Pharmacy Dispenser

    5 months ago


    Gateshead, United Kingdom Boots Full time

    Summary Job Reference: - 219745BR Gateshead Dunston, Ravensworth Road Permanent The business is currently in the process of being sold, however terms and conditions of contract will remain the same with new owners. **The hourly rate for this role is £11.64, and up to £12.88 across selected locations within London.** **The importance of your...

  • Pharmacy Dispenser

    5 months ago


    Gateshead, United Kingdom Boots Full time

    Summary Job Reference: - 223574BR Gateshead, Team Valley Retail Park Permanent 5.5 hours per week 2 week rota as follows: Week One: Sunday 11-5pm, Saturday 11-5pm Week Two: Weekend off **The hourly rate for this role is £11.64, and up to £12.88 across selected locations within London.** **The importance of your role.** Exceptional patient-centred...


  • Gateshead, United Kingdom Sainsburys Full time

    As a Food Services Assistant, one day you might be helping out in the bakery from packing bread to baking our products, or if you work in one of our stores with a café or hot food counter, you could be serving coffees or preparing pizzas. Either way, you’ll be tuned in to what our customers want and make sure they’re receiving an experience that will...


  • Gateshead, United Kingdom TribePost Full time

    **Remuneration / Benefits**: - Earn £26,000 p.a. - 29 days holiday including bank holidays. - Holidays increase with length of service. - Pension contributions. - Health scheme benefits. - Life Insurance (3 x salary). - Lifestyle & Leisure Discounts: Discounts for gym, leisure, cinema, shopping and many more - Bike2Work scheme. - Employee Assistance...

  • Account Manager

    5 months ago


    Gateshead, United Kingdom CHANEL Full time

    Account Manager Location: Flannels Metrocentre Contract: Permanent, 37.5 hours/weekly, any 5 out of 7 days CHANEL is an independent company that believes in the freedom of creation, cultivates human potential, and acts to have a positive impact in the world. “In order to be irreplaceable, one must always be different” stated company...

  • Warehouse Operative

    5 months ago


    Gateshead, United Kingdom DHL Full time

    **Work pattern**: Monday to Friday, rotational shift pattern - 06:00am-14:00pm & 10:00am-18:00pm. **MUST HAVE IN DATE AND VALID REACH OR COUNTERBALANCE LICENCE** **Connecting People. Improving Lives.** DHL is the global leader in Supply Chain management and we keep the world moving. Our expert teams work together to deliver for our customers across a...

  • Tom Ford

    4 months ago


    Gateshead, United Kingdom Tom Ford Full time

    Tom Ford - Business Manager - H Beauty - 37.5 HoursBusiness Manager “It is my desire to create the first true luxury brand of the 21st century.” —Tom Ford To reveal your most glamorous and inspirational self, amplify your individuality and show the world who you are, with maximum impact. Tom Ford Beauty is a covetable collection of cosmetics and...

  • Stores Operative

    5 months ago


    Gateshead, United Kingdom Gateshead Council Full time

    **Stores Operative** Do you want a role where you’re recognised for what you do, given the opportunity to thrive and have the chance to be the best version of yourself? Do you want to work with us in helping to create spaces that are great to work and/or live in? If so, please keep reading as you’re just what we’re looking for! We’ve got an...