Account Manager

6 months ago


Gateshead, United Kingdom CHANEL Full time

Account Manager

Location: Flannels Metrocentre

Contract: Permanent, 37.5 hours/weekly, any 5 out of 7 days

CHANEL is an independent company that believes in the freedom of creation, cultivates human potential, and acts to have a positive impact in the world.

“In order to be irreplaceable, one must always be different” stated company founder, Gabrielle Chanel. At CHANEL, we strive to identify what is unique in each person and support them through their journey with the brand.

Our mission at CHANEL Beauty is to underline what is most unique in every person and give our clients the confidence to become the true expression of themselves through exceptional fragrance, make up and skincare creations.

JOB PURPOSE

In line with the F&B vision and mission, the Account Manager will lead an energetic and passionate team of people who are dedicated to creating experiences with our clients. Through a keen sense of business acumen, the Account Manager is responsible for all retail activities that contribute to the brand’s image and leadership in the market by liaising with field and head office functions. They will be responsible for the day to day running of the counter and continue to coach and mentor the team.

KEY RESPONSIBILITIES

Leading the team: the Account Manager guides their team towards achieving results and developing individual talents

They will create an environment rich with ethics, integrity and diversity, which leads to positive team collaboration

Proactively identify, address and manage any employee relations issues with the support of their Retail Development Manager in accordance with the local CHANEL policies and procedures and share feedback on performance

Help facilitate frequent team and individual communication in order to ensure collective knowledge to all members of the team

Share the brand vision and the business challenges, give meaning and empowerment to the team while holding them accountable

Business developer: the Account Manager embodies an entrepreneurial spirit

Responsible for building CHANEL’s portfolio of clients through data capture in line with the brand expectation

Develop business initiatives in line with the brand vision and strategy

Takes responsibility for staff rotas including day-to-day operational zoning to ensure floor coverage and optimal client experience

Communicate retail and collateral stock needs to all necessary parties

Has a solid understanding of the business environment

Provide feedback and reporting to line manager in order to influence strategies and recommendations

Experience creator: the Account Manager creates conditions for a consistent and memorable experience

Lead by example on the selling floor by creating tailor-made, personalised client experiences and build long-lasting relationships

Consider the omni-channel journey as a whole and help the team embrace digital shopping trends

Facilitate the resolution of client service complaints with a holistic approach so that each client leaves satisfied, regardless of which channel they chose to shop

Ensure team has tools/training to provide a CHANEL client experience

Ensure visual merchandising guidelines are adhered to throughout the counter and guarantee that the business remains clean, tidy and welcoming at all times

CHANEL ambassador: the Account Manager embodies the values of the brand

CHANEL Insider: has a solid knowledge of the brand, its heritage and know-how, and shares it with clients as well as the team

Implement all training received, is curious to learn more in order to nourish a global and beauty culture, be pro-active in self-learning

Implement and ensure respect of the uniform and grooming guidelines at all times

SKILL SETS

Leadership and Management skills

Strategic thinker: Analytical and systemic, challenge the status quo, communicate the vision to inspire and engage

Relationship-focused: Collaborative, partnering and influencing skills

Ability to develop and empower people: Listening and empathy, feedback and coaching skills, performance management, delegation

Performance minded and decisive, strive for continuous improvement

Soft skills

Posture and communication skills: Verbal and written communication, story telling

Curious, personal agility, continuous learner

Self-awareness, self-confidence, and self-control/stress management

Enthusiasm, energy and motivation

Trustworthy with integrity/ethics

Benefits at CHANEL :

Our employee benefits have been created to support you across your professional and personal life by offering you:

Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories

Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100’s more

Mental Wellbeing: Employee Assistance Programmes and Other Support Lines

Platforms: Multiple Platforms to support across Wellbeing

Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales

Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones

*Benefits are eligibility dependant and subject to change at any time


  • Management Accountant

    7 months ago


    Gateshead, United Kingdom Northern Gas and Power Full time

    Hi, we're Northern Gas and Power Northern Gas and Power (a subsidiary of Global Procurement Group) is an international energy procurement specialist and is the largest energy consultancy in Europe. We guide businesses of all sizes ranging from SMEs to global organisations in purchasing their energy contracts. We set up comprehensive strategies for...


  • Gateshead, Gateshead, United Kingdom Gateshead Health NHS Foundation Trust Full time

    Job DescriptionGateshead Health NHS Foundation Trust is seeking a skilled Accountancy Practice Accountant to provide financial management support to the organization.Key Responsibilities:Manage financial budgets and forecasts.Monitor and analyze financial performance.Develop and implement financial strategies.The ideal candidate will have excellent...


  • Gateshead, Gateshead, United Kingdom Austin Fraser Full time

    Austin Fraser requires an experienced Finance Manager to lead their financial operations. The successful candidate will be responsible for managing the on-site accounts team and ensuring accurate financial data and records.Main Responsibilities:Oversee the on-site accounts team to guarantee precise financial data and records.Attend monthly management...

  • Management Accountant

    2 weeks ago


    Gateshead, United Kingdom Northern Gas and Power Full time

    Salary of up to £45,000 (DoE)Hi, we're Northern Gas and PowerNorthern Gas and Power (a subsidiary of Global Procurement Group) is an international energy procurement specialist and is the largest energy consultancy in Europe. We guide businesses of all sizes ranging from SMEs to global organisations in purchasing their energy contracts.We set up...

  • Management Accountant

    2 weeks ago


    Gateshead, United Kingdom Northern Gas and Power Full time

    Salary of up to £45,000 (DoE)Hi, we're Northern Gas and PowerNorthern Gas and Power (a subsidiary of Global Procurement Group) is an international energy procurement specialist and is the largest energy consultancy in Europe. We guide businesses of all sizes ranging from SMEs to global organisations in purchasing their energy contracts.We set up...


  • Gateshead, Gateshead, United Kingdom Austin Fraser Full time

    Austin Fraser, a leading accounting firm, is seeking an experienced Bookkeeper to join their team in Team Valley. This role offers a unique opportunity to work with a global company and contribute to the success of their financial operations.Job DescriptionThe successful candidate will have in-depth knowledge of financial management, including handling...


  • Gateshead, Gateshead, United Kingdom Oasis Charitable Trust Full time

    Accounting Operations ManagerOasis Community Housing is a Christian organisation committed to addressing homelessness and disadvantage through housing, support, and specialised services. We are seeking a highly skilled Accounting Operations Manager to join our finance team.Key ResponsibilitiesFinancial Operations: Oversee the preparation of monthly...


  • Gateshead, Gateshead, United Kingdom Daisy Group Full time

    Role OverviewWe are seeking an experienced Account Manager to join our team at Daisy Group. This role is a fantastic opportunity for someone looking to drive net growth and increase product penetration into existing customer bases.The successful candidate will be responsible for ensuring exceptional customer experiences, managing a pipeline of opportunities,...


  • Gateshead, Gateshead, United Kingdom Bryony Gibson Consulting Full time

    Accounting Position AvailableAn experienced Bookkeeper is needed to join our team at Bryony Gibson Consulting in Gateshead. As a Bookkeeper, your main responsibility will be managing the financial records of small to medium-sized enterprises (SMEs) and other business clients.Responsibilities:Liaising with business owners to gather relevant documents and...


  • Gateshead, United Kingdom Vantage Consulting Ltd Full time

    The Technical Account Manager is an essential role in the customer-facing team. The role engages with a range of existing 'up the supply chain' customers via established accounts, extant contracts and ad-hoc requirements. The role manages the provision of technical services at customer sites and at the factory, the sale of new-build modern and legacy...

  • Account Manager

    4 weeks ago


    Gateshead, Gateshead, United Kingdom Gillespie Recruitment Ltd Full time

    Gillespie Recruitment Ltd is a specialist recruitment agency that helps companies find top talent. We are currently seeking an experienced Account Manager to join our team.About the RoleAs an Account Manager, you will be responsible for managing client relationships and driving sales growth within educational institutions across the UK. You will work closely...


  • gateshead, United Kingdom Vantage Consulting Ltd Full time

    The Technical Account Manager is an essential role in the customer-facing team. The role engages with a range of existing 'up the supply chain' customers via established accounts, extant contracts and ad-hoc requirements. The role manages the provision of technical services at customer sites and at the factory, the sale of new-build modern and legacy...

  • Sales Account Manager

    3 months ago


    Gateshead, Gateshead, United Kingdom beBee Professionals Full time £30,000 - £45,000

    Account Manager RoleWe are seeking a skilled Account Manager to drive business growth and foster strong client relationships at beBee Professionals in Gateshead.Key Responsibilities:Develop and maintain strategic relationships with existing clients to ensure customer satisfaction and identify new opportunities for growth.Collaborate with cross-functional...

  • Sales Account Manager

    2 months ago


    Gateshead, Gateshead, United Kingdom beBee Professionals Full time £30,000 - £45,000

    We are seeking a skilled Sales Account Manager to manage and nurture client relationships, ensuring customer satisfaction and identifying new opportunities to expand our business.Key Responsibilities:Manage and maintain relationships with existing clients, acting as their main point of contact.Develop strategies to meet client needs and drive long-term...

  • Management Accountant

    3 weeks ago


    Gateshead, Gateshead, United Kingdom Central Employment Agency Full time

    Central Employment Agency is a North East success story experiencing significant growth. We are seeking a talented Management Accountant to join our ambitious team.Key Responsibilities:Analyze financial data to support business profitability and expansion, providing accurate and insightful reports for key decision-making processes.Generate detailed...

  • Senior Accountant

    3 weeks ago


    Gateshead, Gateshead, United Kingdom KCR Full time

    KCR Solutions, a renowned accounting firm based near Gateshead, seeks an experienced Senior Accountant to join their team.Job Description:The ideal candidate will assist in the smooth operation of the accountancy practice, reporting directly to the Practice Manager. Responsibilities include maintaining a portfolio of clients, planning workloads, and meeting...


  • Gateshead, Gateshead, United Kingdom beBee Professionals Full time £45,000 - £65,000

    beBee Professionals is seeking a seasoned Financial Manager to lead our finance team in the UK.Key Responsibilities:Develop and implement financial plans, reports, and forecasts.Manage the company's cash flow and ensure financial stability.Oversee financial processes, including audits and compliance.Build and maintain relationships with external...

  • Accounts Assistant

    6 months ago


    Gateshead, United Kingdom Ascendant Lifts Ltd Full time

    **Job description** Due to a recent increase in our workload, we are looking to appoint an Accountants Assistance. The role we are advertising for is for the position of Accounts Assistant. You will be reporting directly to our Finance Manager you will be responsible however in the interests of clarity further tasks will be required as and when needed to...

  • Account Coordinator

    6 months ago


    Gateshead, United Kingdom V Selective Ltd Full time

    Job Overview: We are seeking a highly motivated and detail-oriented individual to join our team as an Account Coordinator. As an Account Coordinator, you will play a crucial role in supporting our sales team and ensuring the smooth operation of client accounts, by delivering a high-quality customer experience to each client. THE ROLE - Communicate with...


  • Gateshead, Gateshead, United Kingdom Oasis Charitable Trust Full time

    We are seeking a highly skilled finance professional to join our small, supportive team at Oasis Community Housing. This role will provide an exciting opportunity to develop your skills and experience in accounting.The successful candidate will have experience in accounts and attention to detail, with the ability to operate complex financial systems and...