Data Management Team Leader
2 months ago
About Allica Bank
Allica is the UK's fastest growing company - and the fastest-growing financial technology (fintech) firm ever. Our purpose is to help established SMEs, one of the last major underserved opportunities in fintech. Established SMEs are the backbone of local communities - representing over a third of our economy - yet have been largely neglected both by traditional high street banks and modern fintech providers.
Role Description
The core purpose of the Team Leader role is to ensure the best possible customer experience for Allica's Due Diligence (KYB/KYC) process from Onboarding to Ongoing due diligence. Working closely with all areas of the business including Business Relationship Managers, Underwriting and Asset Finance, as well as being actively involved in workflow management of the team. The CDD team at times will also complete cases from end to end to help with peaks in workflow.
Key Responsibilities- Team Management: Oversee the quality and productivity of BAU activity, including performance management, training, and development.
- Relationship Management: Foster strong relationships with 3rd parties and Allica contacts.
- Workflow Management: Prioritize workflow, ensure team adherence to SLAs, and escalate concerns or issues.
- Procedure Management: Create, maintain, and manage procedures for your area of the operation.
- Quality Control: Complete QC on an ongoing basis, sharing best practices and highlighting areas requiring additional support or training.
- Reporting: Utilize strong skills with reporting, through Excel or other similar methods, such as SharePoint or SQL.
- Manage workload and working day to ensure adherence to the team's service level agreements and quality expectations.
- Ensure compliance with Bank's policies, procedures, and guidelines, as well as all appropriate regulatory and statutory requirements, implementing actions to protect the Bank's business at all times.
- Adhere to the Bank's brand and culture values, ensuring that all accountabilities are undertaken in accordance with the Bank's policies and procedures, and good client outcomes form the basis of decisions made.
- Communicate relevant information to team members, senior management, and other interested parties, ensuring essential features of the situation are understood, enabling informed decisions to be taken where appropriate.
- Maintain clear and accurate internal records for MI and monitoring.
- Maintain and update customer records, including data entry into FMS, the Core Banking system.
- Develop excellent analytical and problem-solving skills, leveraging a Commercial Mortgage based background.
- Gain a robust knowledge and working understanding of the commercial environment and lending pipeline management.
- Develop a good level of financial and commercial awareness.
- Excel in oral and written communication skills, as well as strong relationship management skills, as the role works closely with a number of internal and external stakeholders.
- Full onboarding support and continued development opportunities.
- Options for flexible working.
- Regular social activities.
- 25 days holiday – with the option to Buy/Sell.
- Pension contributions.
- Discretionary bonus scheme.
- Private health cover (with the option to add family members).
- Life assurance.
- Family friendly policies, including enhanced Maternity & Paternity leave.
- Season ticket loans.
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