Team Leader
2 days ago
We are seeking a highly motivated and experienced Team Leader to join our team at River Island. As a Team Leader, you will play a key role in driving sales growth, improving customer satisfaction, and maintaining a high level of store standards.
Key Responsibilities- Communication
- Develop and implement effective communication strategies to ensure seamless communication between team members and management.
- Conduct regular team briefs and ensure that all team members are aware of store targets and priorities.
- Monitor and respond to customer feedback and concerns in a timely and professional manner.
- Customer Focus
- Work closely with the management team to develop and implement customer-focused initiatives that drive sales growth and improve customer satisfaction.
- Monitor and analyze customer feedback and sales data to identify areas for improvement.
- Develop and implement strategies to improve customer engagement and loyalty.
- Operations
- Ensure that all store operations are running smoothly and efficiently, including stock management, visual merchandising, and store maintenance.
- Monitor and control store expenses, including labor costs, inventory, and supplies.
- Develop and implement strategies to improve store productivity and efficiency.
- Visual and Commercial
- Develop and implement visual merchandising strategies that drive sales growth and improve customer engagement.
- Monitor and analyze sales data and customer feedback to identify areas for improvement.
- Develop and implement strategies to improve store layout and visual appeal.
- People
- Recruit, train, and develop a high-performing team that is motivated and engaged.
- Monitor and respond to employee feedback and concerns in a timely and professional manner.
- Develop and implement strategies to improve employee engagement and retention.
- Cost and Budgeting
- Monitor and control store expenses, including labor costs, inventory, and supplies.
- Develop and implement strategies to improve store productivity and efficiency.
- Monitor and analyze sales data and customer feedback to identify areas for improvement.
- Proven experience in a retail management role, preferably in a similar industry.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment and prioritize tasks to meet deadlines.
- Strong analytical and problem-solving skills.
- Ability to work effectively with a diverse team and build strong relationships with colleagues and customers.
- A competitive salary and benefits package.
- Opportunities for career advancement and professional development.
- A dynamic and supportive work environment.
- A generous bonus scheme and employee recognition program.
- A comprehensive training program to support your career goals.
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