Customs Operations Manager

6 days ago

Church End, United Kingdom DX Network Services Limited Full time
About the Role

We are seeking a highly skilled Customs Operations Manager to oversee the management of all ROI/NI hub operations at DX Network Services Limited. As a key member of our team, you will be responsible for managing a team of Customs Entry Clerks, Supervisors, and Hub Operatives to ensure the efficient operation of our customs clearance processes.

Key Responsibilities
  • Manage a team of up to 5 Customs Entry Clerks/Supervisors and 3 Hub Operatives to achieve the highest standards of customs compliance.
  • Complete and check customs declarations (export and import, including commodity codes) on our customs platforms in a timely manner.
  • Ensure internal controls and logs are maintained to guarantee compliance with customs regulations.
  • Raise and log any issues of non-compliance within the Group to the Group Head of Customs to ensure corrective action is taken.
  • Drive the implementation of the Windsor Framework procedures from 30th September on all DX Group sites sending GB-NI vehicles.
  • Ensure all TSS rejections are checked and resubmitted in good time for GB-NI shipments.
  • Send nightly bulk upload data file to HMRC for all GB-NI B2C consignments.
  • Research and resolve customs-related customer and team enquiries as requested.
  • Maintain records to satisfy all HMRC and Revenue Ireland requirements and manage the Group's customs audit program.
  • Be a point of escalation for our customers and colleagues to ensure all international shipments are coordinated effectively.
  • Produce or correct driver documentation and ensure all ROI/NI vehicle and flight details are available in good time to process customs procedures.
  • Complete additional projects and/or training as and when required.
Essential Criteria
  • Minimum 3 years' customs experience.
  • Experience with import/export customs formalities by air or by road.
  • Experience of Transit/EIDR procedures desirable.
  • Excellent time management skills.
  • Possesses strong organisational skills.
  • Able to work accurately with a keen eye for detail.
  • Can motivate a team to improve productivity and accuracy.
Personal Specifications
  • Has management gravitas, can engage with Directors to Operatives to drive compliance improvements.
  • Good communication and interpersonal skills - able to translate complex rules into plain English instructions.
  • Can-do outlook, who will proactively seek new solutions and challenge their team to improve or evolve.
  • Able to work on own initiative and highlight errors and corrective actions to colleagues.
  • Responsible, dedicated attitude to work.
  • Checkable work history.
  • Impeccable reliability.
  • Approachable and polite.
Benefits
  • Competitive rates of pay.
  • Company-funded health cash plan.
  • Holidays: 25 days increasing with length of service + bank holidays.
  • Long Service Recognition scheme.
  • Enhanced Maternity & Paternity.
  • Enhanced Company Pension Scheme.
  • Life Assurance.
  • Employee Assistance programme including 24/7 Virtual GP.
  • DX Discounts Portal.
  • Excellent opportunities for career progression and more.

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