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Customs Operations Manager

2 months ago

Church End, United Kingdom DX Network Services Limited Full time
About the Role

We are seeking a highly skilled Customs Operations Manager to join our team at DX Network Services Limited. As a key member of our operations team, you will be responsible for overseeing the management of all ROI/NI hub operations, ensuring seamless customs clearance and compliance with all relevant regulations.

Key Responsibilities
  • Manage a team of up to 5 Customs Entry Clerks/Supervisor plus 3 Hub Operatives and a Hub Team Leader to ensure efficient operations
  • Complete and check customs declarations (export and import, including commodity codes) on our customs platforms in a timely manner
  • Ensure internal controls and logs are maintained to guarantee compliance with the highest standards of customs regulations
  • Raise and log any issues of non-compliance within the Group to the Group Head of Customs to ensure remedial and permanent corrective action is taken and recorded
  • Drive the implementation of the Windsor Framework procedures from 30th September on all DX Group sites sending GB-NI vehicles
  • Ensure all TSS rejections are checked and resubmitted in good time for GB-NI shipments
  • Send nightly bulk upload data file to HMRC for all GB-NI B2C consignments
  • Research and resolve customs-related customer and team enquiries as requested
  • Maintain records to satisfy all HMRC and Revenue Ireland requirements and manage the Group's customs audit program
  • Be a point of escalation for our customers and colleagues to ensure all international shipments are coordinated effectively
  • Produce or correct driver documentation and ensure all ROI/NI vehicle and flight details are available in good time to process customs procedures
  • Complete additional projects and/or training as and when required
Essential Criteria
  • Minimum 3 years' customs experience
  • Experience with import/export customs formalities by air or by road
  • Experience of Transit/EIDR procedures desirable
  • Excellent time management skills
  • Possesses strong organisational skills
  • Able to work accurately with a keen eye for detail
  • Can motivate a team to improve productivity and accuracy
Personal Specifications
  • Has management gravitas, can engage with directors to operatives to drive compliance improvements
  • Good communication and interpersonal skills - able to translate complex rules into plain English instructions
  • Can-do outlook, who will proactively seek new solutions and challenge their team to improve or evolve
  • Able to work on own initiative and highlight errors and corrective actions to colleagues
  • Responsible, dedicated attitude to work
  • Checkable work history
  • Impeccable reliability
  • Approachable and polite
Benefits
  • Competitive rates of pay
  • Company-funded health cash plan
  • Holidays: 25 days increasing with length of service + bank holidays
  • Long Service Recognition scheme
  • Enhanced Maternity & Paternity
  • Enhanced Company Pension Scheme
  • Life Assurance
  • Employee Assistance programme including 24/7 Virtual GP
  • DX Discounts Portal
  • Excellent opportunities for career progression and more