Quality Improvement Specialist

2 months ago

London, Greater London, United Kingdom Central and North West London NHS Foundation Trust Full time
About the Role

The Central and North West London NHS Foundation Trust is seeking a highly skilled Quality Improvement Specialist to join our Quality Improvement (QI) Team. As an Improvement Advisor, you will play a pivotal role in building the Trust's QI capacity and capability, providing coaching and training to staff, and supporting key QI projects to maximize opportunities for improvement and learning.

Main Responsibilities
  • Develop and Deliver QI Curriculum: Design and implement a comprehensive QI curriculum, including classroom training, virtual training, on-the-job training, e-learning, and self-directed study, to equip staff with the necessary skills and knowledge to drive improvement.
  • Provide Leadership and Improvement Expertise: Offer guidance and support to allocated divisions within the Trust, helping to develop QI infrastructure and planning, and promoting QI support across specific divisions.
  • Oversee Targeted QI Campaigns: Lead and manage targeted QI campaigns for Trust priorities, ensuring all campaigns are adequately resourced, have a clear scope, and appropriate implementation plans.
  • Contribute to the Development of the Improvement Approach: Collaborate with the QI Team to raise the profile and support the development of the CNWL QI website, promoting the Trust's commitment to quality improvement.
  • Programme Manage Priority Programmes: Manage identified priority programmes, liaising with the SRO for the central programme and establishing programme governance, structure, reports, and documentation.
Person Specification

Essential Qualifications

  • A Master's degree in a relevant field or an equivalent level combination of Post Graduate degree plus further experience and specialist training.
  • Evidence of ongoing Continued Professional Development.
  • An Improvement qualification or accreditation.

Desirable Qualifications

  • A Teaching or training qualification.
  • A Coaching qualification.
  • A Project management qualification.
  • Q membership.
Essential Experience

Leading Significant Projects

  • Experience of leading significant projects that have led to quantifiable improvements.
  • Experience of using improvement tools and techniques in a complex service environment.
  • Experience of developing and maintaining project documentation in a project management environment.
  • Experience of managing change in a complex multi-stakeholder environment.
  • Experience of facilitating workshops and events.
  • Experience of designing training programmes and evaluation frameworks.
  • Experience of delivering teaching and training.
  • Experience of coaching and mentoring teams in improvement methods.
  • Experience of service development, planning, and policy development.
  • Experience of working within a multi-cultural framework.
  • Experience of using statistical methods in evaluating performance (SPC).

Desirable Experience

  • Experience of multi-professional management of teams or services within the designated specialty.
  • Involvement in research programmes or projects.
  • Experience of commissioning training and development programmes.
Skills and Knowledge

Essential

  • Demonstrates an understanding of the health service national drivers and their practical application to service delivery.
  • In-depth knowledge of quality and service improvement methods, including, but not limited to: Model for Improvement, Lean, demand and capacity modelling, Problem solving, Patient co-production.
  • Advanced facilitation, negotiation, and influencing skills.
  • Ability to develop and deliver high-quality training programmes and relevant materials (including virtual training).
  • Proven ability to communicate clearly in difficult and complex situations.
  • Good organisational, self-management, and time-management skills.
  • Ability to meet agreed/specified service targets.
  • Skills in individual and group work and in programme planning.
  • High standard of advanced report writing for internal and external reporting.
  • Highly developed understanding of other professionals' theoretical perspectives and clinical reasoning.
  • Evidence of continuing professional development.
  • Advanced keyboard and computer skills.

Desirable

  • Highly developed knowledge of the theory and practice of specialized (service area).
  • Experience of leading and carrying out research projects and interpreting data using statistical analyses.

Other

Essential

  • Willingness to be flexible and adaptable.
  • Willingness to adopt and exhibit CNWL values in everything you do.

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