Service Improvement Officer
2 weeks ago
About the Role
As a Service Improvement Officer at Hays Specialist Recruitment Limited, you will play a vital role in enhancing the quality of services delivered by our client. This is an exciting opportunity to contribute to the mission of providing exceptional services aligned with their values.
Your Key Responsibilities
You will work closely with operational managers and teams to identify areas for improvement and implement effective strategies. Your key responsibilities will include:
- Developing improvement plans to enhance service quality
- Supporting staff in their roles and ensuring adherence to organisational policies and legal requirements
- Acting as a vital link between services and the quality team, proactively addressing concerns and highlighting best practices
What We're Looking For
To excel in this role, you will need:
- A proven background in managing high-quality services or support management
- Excellent communication and presentation skills
- Strong leadership abilities with a proactive approach to problem-solving
- Good planning skills and the capacity to work autonomously
- Collaboration skills and a calm, measured approach
- Experience with quality monitoring systems, both written and online
- Proficiency in IT, including Office 365
- A creative, positive mindset with flexibility
- A commitment to training, development, and mentoring
What We Offer
In return for your expertise and dedication, you will receive:
- A competitive salary and benefits package
- Opportunities for professional development and career growth
- A supportive and inclusive work environment
- The chance to make a significant impact on the lives of vulnerable individuals
- Flexibility with working arrangements, including the possibility of out-of-hours services
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