Customer Service Lead
7 days ago
We are seeking an experienced professional to join our team as an After Sales and Service Manager at ACS Business Performance Ltd. As a key member of our organization, you will be responsible for managing a team of technical support staff and ensuring the delivery of exceptional customer service to our clients.
Key Responsibilities- Team Management: Lead and manage a team of 10 technical support staff, providing guidance and support to ensure they are equipped to handle customer inquiries and issues effectively.
- Customer Service: Develop and implement strategies to improve customer satisfaction and loyalty, ensuring that our clients receive timely and effective support.
- Process Improvement: Analyze and optimize our technical support processes to ensure efficiency and effectiveness, identifying areas for improvement and implementing changes as needed.
- Training and Development: Provide training and development opportunities to technical support staff to enhance their skills and knowledge, ensuring they are equipped to handle complex customer issues.
- Communication: Foster strong relationships with internal stakeholders, including operations, repairs, sales, and finance teams, to ensure seamless communication and collaboration.
- Reporting and Analysis: Develop and maintain reports to track key performance indicators, analyzing data to identify trends and areas for improvement.
- Leadership Experience: Proven experience in managing a team of technical support staff, with a strong track record of leadership and team management.
- Customer Service Skills: Excellent customer service skills, with the ability to develop and implement strategies to improve customer satisfaction and loyalty.
- Process Improvement: Strong analytical and problem-solving skills, with the ability to identify areas for improvement and implement changes.
- Communication Skills: Excellent communication and interpersonal skills, with the ability to foster strong relationships with internal stakeholders.
- Technical Knowledge: Strong technical knowledge, with experience in electrical and electronic systems, circuit diagrams, and wiring.
- Education: Bachelor's degree in a relevant field, such as electronics, mechanical engineering, or computer science.
We offer a competitive salary package, including a contributory pension scheme, private medical insurance, and a minimum of 23 days holiday per annum. We also offer a long service scheme, with holiday increasing to a maximum of 28 days per annum.
-
Customer Service Team Lead
3 days ago
Brighton, Brighton and Hove, United Kingdom Page Personnel Sales Full timeAbout Our CompanyPage Personnel Sales is a leading recruitment agency specializing in sales and customer service positions. We are committed to delivering exceptional service to our clients and candidates.Job SummaryWe are seeking a highly skilled Customer Service Team Lead to join our team. The successful candidate will be responsible for managing and...
-
Customer Service Team Lead
3 days ago
Brighton, Brighton and Hove, United Kingdom Page Personnel Sales Full timeAbout Our CompanyPage Personnel Sales is a leading recruitment agency specializing in sales and customer service positions. We are committed to delivering exceptional service to our clients and candidates.Job SummaryWe are seeking a highly skilled Customer Service Team Lead to join our team. The successful candidate will be responsible for managing and...
-
Customer Service Team Lead
1 week ago
Brighton, Brighton and Hove, United Kingdom Octopus Energy Group Full timeAbout the RoleWe are seeking a highly motivated and experienced Customer Service Team Lead to join our team at Octopus Energy Group. As a key member of our customer support team, you will be responsible for leading a team of Customer Service Support Specialists and delivering exceptional customer service to our solar customers.Key ResponsibilitiesLead a team...
-
Customer Service Team Lead
6 days ago
Brighton, Brighton and Hove, United Kingdom Abm Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Team Lead to join our team at ABM. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients and customers.Key ResponsibilitiesProvide high-quality customer service and support to clients and...
-
Customer Service Team Lead
7 days ago
Brighton, Brighton and Hove, United Kingdom Abm Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Team Lead to join our team at ABM. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients and customers.Key ResponsibilitiesProvide high-quality customer service and support to clients and...
-
Customer Service Team Lead
2 days ago
Brighton, Brighton and Hove, United Kingdom ABM UK Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Team Lead to join our team at ABM UK. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients and customers.Key ResponsibilitiesCustomer Service: Provide high-quality customer service to our...
-
Customer Service Team Lead
2 days ago
Brighton, Brighton and Hove, United Kingdom ABM UK Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Team Lead to join our team at ABM UK. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients and customers.Key ResponsibilitiesCustomer Service: Provide high-quality customer service to our...
-
Business Customer Service Lead Agent
7 days ago
Brighton, Brighton and Hove, United Kingdom Centrica Full timeAbout the RoleWe are seeking a highly skilled and experienced Business Customer Service Lead Agent to join our team at Centrica. As a key member of our Operations Support Team, you will play a vital role in delivering exceptional customer service and ensuring the smooth operation of our Service & Repair and Installation contracts for our Social Housing...
-
Business Customer Service Lead Agent
6 days ago
Brighton, Brighton and Hove, United Kingdom Centrica Full timeAbout the RoleWe are seeking a highly skilled and experienced Business Customer Service Lead Agent to join our team at Centrica. As a key member of our Operations Support Team, you will play a vital role in delivering exceptional customer service and ensuring the smooth operation of our Service & Repair and Installation contracts for our Social Housing...
-
Customer Service Specialist
1 week ago
Brighton, Brighton and Hove, United Kingdom Chartwells - Universities Full timeAbout UsChartwells - Universities is a leading provider of catering and support services to the education sector. We're committed to helping students and staff build strong bodies, sharp minds, and lead long healthy lives.Job SummaryWe're seeking a skilled Barista to join our team at a university campus. As a Barista, you'll be the face of our business,...
-
Customer Service Specialist
6 days ago
Brighton, Brighton and Hove, United Kingdom Chartwells - Universities Full timeAbout UsChartwells - Universities is a leading provider of catering and support services to the education sector. We're committed to helping students and staff build strong bodies, sharp minds, and lead long healthy lives.Job SummaryWe're seeking a skilled Barista to join our team at a university campus. As a Barista, you'll be the face of our business,...
-
Customer Service Representative
2 days ago
Brighton, Brighton and Hove, United Kingdom Abm Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.Key ResponsibilitiesProvide high-quality customer service to...
-
Customer Service Representative
3 days ago
Brighton, Brighton and Hove, United Kingdom Abm Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.Key ResponsibilitiesProvide high-quality customer service to...
-
Customer Service Representative
6 days ago
Brighton, Brighton and Hove, United Kingdom Abm Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.Key ResponsibilitiesProvide high-quality customer service to...
-
Customer Service Representative
7 days ago
Brighton, Brighton and Hove, United Kingdom Abm Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.Key ResponsibilitiesProvide high-quality customer service to...
-
Customer Service Representative
6 days ago
Brighton, Brighton and Hove, United Kingdom French Selection UK Full timeJob Summary:We are seeking a highly skilled and multilingual Customer Service Representative to join our team at French Selection UK. As a French speaking Customer Service Associate, you will be responsible for providing exceptional customer service and administrative support to our clients.Main Responsibilities:Respond to customer inquiries and resolve...
-
Customer Service Representative
6 days ago
Brighton, Brighton and Hove, United Kingdom French Selection UK Full timeJob Summary:We are seeking a highly skilled and multilingual Customer Service Representative to join our team at French Selection UK. As a French speaking Customer Service Associate, you will be responsible for providing exceptional customer service and administrative support to our clients.Main Responsibilities:Respond to customer inquiries and resolve...
-
Customer Service Ambassador
2 weeks ago
Brighton, Brighton and Hove, United Kingdom ATG Entertainment Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Customer Service Ambassador to join our team at ATG Entertainment. As a key member of our front-of-house team, you will be responsible for delivering exceptional customer experiences and ensuring that our guests have an unforgettable time at our venues.Key Responsibilities:Provide exceptional...
-
Customer Service Supervisor
23 hours ago
Brighton, Brighton and Hove, United Kingdom Portico Corporate Reception Management Full timeJob SummaryPortico Corporate Reception Management is seeking a highly skilled and customer-focused Reception Supervisor to lead our team at a prestigious building in the city. As a key member of our Front of House operation, you will be responsible for providing exceptional service to visitors, clients, and other service providers.Key ResponsibilitiesLead...
-
Customer Service Supervisor
22 hours ago
Brighton, Brighton and Hove, United Kingdom Portico Corporate Reception Management Full timeJob SummaryPortico Corporate Reception Management is seeking a highly skilled and customer-focused Reception Supervisor to lead our team at a prestigious building in the city. As a key member of our Front of House operation, you will be responsible for providing exceptional service to visitors, clients, and other service providers.Key ResponsibilitiesLead...
