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Claims Team Leader

2 months ago

Manchester, United Kingdom Rev & Regs Full time

Job Summary:

We are seeking an experienced Claims Team Leader to join our team at Rev & Regs. As a Claims Team Leader, you will be responsible for leading and managing a team of claim handlers, supporting the Claims Manager in the development and promotion of the legal expenses team, and taking responsibility for the oversight of all claims handled within the team.

Key Responsibilities:

  • Team Leadership: Lead and manage a team of claim handlers using best practice, including regular 1-2-1s, to ensure the team is working efficiently and effectively.
  • Claims Oversight: Take responsibility for and oversight of all claims handled within the team, including monitoring and overseeing the progress of individual team members' objectives set by the Claims Manager.
  • Claims Philosophy: Ensure that all claims handled by the team are handled in a proactive manner and in accordance with the Claims Philosophy.
  • Workload Management: Take full responsibility and accountability for your workload of claims covering the varied classes of business handled by the team.
  • Policy Knowledge: Have a detailed knowledge of policy wordings and their application for all the varied classes of business handled by the team.
  • External Partnerships: Support the Claims Manager in the oversight of external service providers and TPAs used by the team and maximise the effectiveness of these partnerships.
  • Communication: Ensure good and regular lines of communication exist with key brokers and that relationships are maintained.
  • Feedback and Improvement: Act on feedback on claims service and address any problems quickly (and escalate if needed).

Requirements:

  • Leadership Experience: Have proven leadership capability or demonstrate the ability to lead a team.
  • Qualifications: Have either legal qualifications or will be a claims practitioner with relevant experience including studying towards or having a real desire to study towards CII qualifications.
  • Technical Skills: Good Microsoft Office skills, including Word, Excel, Access and Outlook, and must become fully competent with our in-house systems.
  • Time Management: Have excellent time management skills, in order to adhere to demanding service level standards and maintain an active case load.
  • Communication Skills: Have excellent written and oral communication skills.

Working Arrangements:

The role is based in a hybrid environment, with 3 days per week in the Manchester or Croydon office.

Salary and Benefits:

The salary for this role is £51,000 plus a 10% bonus.