IT Support Specialist

7 days ago


Glasgow, Glasgow City, United Kingdom Michael Page Technology Full time

Job Summary

We are seeking a highly skilled and motivated IT Support Specialist to join our team at Michael Page Technology. As an IT Support Specialist, you will be responsible for providing exceptional end-user support to our clients, taking ownership of IT tickets, and working within our company's Service Level Agreements.

Key Responsibilities

  • Provide technical support to end-users, resolving IT issues and ensuring minimal downtime.
  • Take ownership of IT tickets, including all communications and resolution.
  • Install, configure, and maintain computer software, hardware, networks, mobile devices, and printers.
  • Work within our company's Service Level Agreements to ensure timely and effective resolution of IT issues.
  • Collaborate with our team to identify and implement process improvements.

Requirements

  • Strong exposure to Active Directory, MS Windows 10, 11, and Office 365.
  • Excellent communication skills, with the ability to confidently communicate and work with end-users to find a resolution to their IT issues.
  • Experience working with Windows Group Policy to create and apply user groups and permissions would be highly advantageous.
  • The ability to work in a fast-paced environment and prioritize tasks effectively.

About Us

Michael Page Technology is a leading provider of IT recruitment services. We are committed to helping our clients find the best talent in the industry and providing our candidates with exceptional career opportunities.



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