IT Support Specialist

4 weeks ago


Glasgow, Glasgow City, United Kingdom Proactive Appointments Full time £22,000 - £28,000

IT Support Specialist - Proactive Appointments


We are seeking an IT Support Specialist to join our innovative team that prioritizes collaboration and creativity.


As a Level I IT Support Specialist, you will serve as the initial point of contact for IT assistance, delivering exceptional service to our stakeholders.


Key Responsibilities:

1. Implement IT demand management processes, including handling incidents and service requests.
2. Assess and prioritize new inquiries directed to the IT Support Desk.
3. Provide first-line assistance for all IT Support Desk inquiries until resolution or necessary escalation.
4. Refer complex requests to Level II IT Support Specialists for advanced expertise.
5. Offer hands-on support for IT assets as required.


About You:
You take pride in delivering outstanding service to stakeholders and possess strong communication skills, fostering trusted and supportive relationships. Ideally, you have a minimum of four years of experience in IT support or service roles.


We are committed to safeguarding your personal information. Any data shared with us will be processed in accordance with our Privacy Notice, available on our website.



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