Railway Operations Manager

4 weeks ago


Virginia Water, United Kingdom South Western Railway Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Rail Operator at South Western Railway. As a key member of our station team, you will play a vital role in ensuring the safe and efficient operation of our trains and stations.

Key Responsibilities
  • Ensure the safety of our customers by maintaining a professional and vigilant approach to station operations.
  • Provide accurate and timely information to customers regarding their journeys, using your excellent communication skills to engage with passengers and resolve any issues that may arise.
  • Work collaboratively with train staff and other colleagues to ensure the smooth operation of our trains and stations, liaising with station and control colleagues as needed to maintain high standards of service.
  • Dispatch trains from the platform, ensuring that all customers are clear of the train and that the correct signals are in place.
  • Develop your knowledge of our network, destinations, and attractions, becoming a valuable resource for customers and colleagues alike.
  • Be flexible and adaptable, taking on a variety of tasks to ensure the station meets the high standards of quality and safety that our customers expect.
Requirements
  • Be able to travel to your location of work within 60 minutes for all shift times.
  • Be organized and efficient, with the ability to cope with repetitive tasks under pressure.
  • Have excellent communication skills, with the ability to talk to anyone.
  • Be passionate about delivering excellent customer service and doing the right thing.
  • Be competent in the use of technology.
  • Have the confidence to make regular live announcements at your station.
  • Have normal colour vision.
Working Pattern

We operate 24/7, and as part of our station team, you will be required to work a variety of shifts, including early mornings, evenings, and weekends. On average, you will work 20 hours per week over 5 days.

The Reward

We offer a competitive salary, plus regional allowance, and a range of benefits, including free duty and leisure travel on SWR services, free leisure travel for spouse/partner and dependants, and a 75% discount on many other train operating companies. We also offer full training and support with development, a large range of exclusive retail offers, and an excellent pension scheme.

We value diversity and inclusion, and we are committed to creating an environment where all colleagues feel welcome and valued. We celebrate and encourage diversity of thought, progressive ways of working, and seeing all our colleagues grow and thrive.



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