Field Service Technician

3 weeks ago

Braunstone, Leicestershire, United Kingdom Avantor Full time
Job Title: Field Service Engineer

We are seeking a highly skilled and customer-focused Field Service Engineer to join our team in the United Kingdom.

Job Summary:

The successful candidate will be responsible for ensuring the optimal performance of laboratory equipment, providing comprehensive technical support, and delivering high-standard servicing and repair of products.

Key Responsibilities:
  • Installation, preventative maintenance, repairs, and calibrations of laboratory equipment
  • Provide technical support to customers, including installation, maintenance, and repair of equipment
  • Perform high-standard servicing and repair of products
  • Repair and calibrate instruments and products as necessary
  • Install and commission products in the company portfolio
  • Prepare calibration reports and certificates
  • Respond promptly to technical enquiries and resolve issues to customer satisfaction
  • Generate leads for sales and service revenue while in the field
  • Collaborate with the Service Manager on field issues
  • Set and own goals in conjunction with the Department Manager as per VWR PMP process
  • Cross-train team members in specific areas of expertise
  • Demonstrate strong fault-finding abilities
Requirements:
  • Diploma/Degree in Mechanical/Electrical Engineering or related discipline
  • Minimum 3 years experience in technical services or a similar field
  • Full clean driving license
  • Strong background in field service or technical support within a high-value electrical capital equipment environment
  • Excellent customer-facing skills
  • Flexibility to move between different client sites
  • Ability to remain calm under pressure
  • Self-motivated with effective time management skills
  • Up-to-date with technical developments in the area of expertise
Working Conditions:

The Field Service Engineer will work in a field-based role, split between home and client site visits. Regular use of visual display equipment and driving is required. Occasional visits to manufacturing facilities and R&T buildings may be necessary. Possible international travel may also be required.

Reporting:

The Field Service Engineer will report directly to their Engineer Team Lead, who reports to the Service Manager.

Avantor is an equal opportunities employer and welcomes applications from all qualified candidates. If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com

We are committed to helping you on your career journey through our diverse, equitable, and inclusive culture. Apply today and join our global team of 14,000+ associates who are passionate about advancing life-changing science.

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