Field Service Technician

3 weeks ago


Braunstone, Leicestershire, United Kingdom Avantor Full time
Job Title: Field Service Engineer

We are seeking a highly skilled and customer-focused Field Service Engineer to join our team in the United Kingdom. As a Field Service Engineer, you will be responsible for ensuring the optimal performance of laboratory equipment, including installation, preventative maintenance, repairs, and calibrations.

Key Responsibilities:
  • Provide comprehensive technical support for designated equipment, including installation, preventative maintenance, repair, and calibration.
  • Focus on customer requirements, offering professional advice when needed, and promoting products and service contracts whenever possible.
  • Perform high-standard servicing and repair of products.
  • Repair and calibrate instruments and products as necessary.
  • Install and commission products in the company portfolio.
  • Prepare calibration reports and certificates.
  • Respond promptly to technical enquiries and resolve issues to customer satisfaction.
  • Generate leads for sales and service revenue while in the field.
  • Collaborate with the Service Manager on field issues.
  • Set and own goals in conjunction with the Department Manager as per VWR PMP process.
  • Cross-train team members in specific areas of expertise.
  • Demonstrate strong fault-finding abilities.
Requirements:
  • Diploma/Degree in Mechanical/Electrical Engineering or related discipline.
  • Minimum 3 years experience in technical services or a similar field.
  • Full clean driving license.
  • Strong background in field service or technical support within a high-value electrical capital equipment environment.
  • Excellent customer-facing skills.
  • Flexibility to move between different client sites.
  • Ability to remain calm under pressure.
  • Self-motivated with effective time management skills.
  • Up-to-date with technical developments in the area of expertise.
Working Conditions:

The Field Service Engineer will report directly to their Engineer Team Lead, who reports to the Service Manager. The role is field-based, split between home and client site visits, with regular use of visual display equipment and driving required. Occasional visits to manufacturing facilities and R&T buildings may be necessary, as well as possible international travel.

Some physical effort is required, including walking, standing, bending, reaching, lifting, or carrying objects up to 20kg. Daily movement of equipment, machinery, and supplies may involve heavy lifting.

Avantor is an equal opportunities employer and welcomes applications from all qualified candidates. If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com.

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