Customer Service Representative
5 days ago
Customer Service Role - Permanent Opportunity
About the Company
Search is a leading recruitment agency that specializes in placing talented individuals in exciting roles within various industries. We are committed to providing a supportive and inclusive work environment that fosters growth and development.
Job Summary
We are seeking a highly skilled and motivated Customer Service Advisor to join our team. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, handling inbound calls, and resolving customer queries in a timely and professional manner.
Key Responsibilities
- Respond to customer inquiries and resolve issues in a professional and courteous manner
- Handle a high volume of inbound calls and respond to customer emails
- Update customer records and maintain accurate information
- Collaborate with internal teams to resolve customer issues and improve overall customer experience
- Participate in ongoing training and development to improve customer service skills and knowledge
Requirements
- Excellent verbal and written communication skills
- Good IT skills and ability to learn new technologies
- Clear and friendly telephone voice
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Resilient personality and ability to handle high-pressure situations
What We Offer
- A competitive salary and benefits package
- Ongoing training and development opportunities
- A supportive and inclusive work environment
- The chance to work with a leading recruitment agency and make a real difference in the lives of our clients
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